Fake reviews is a big problem and definitely not unique to Belkin. Beware of another type of dishonest practice: the retaining of good reviews and tossing of poor ones.
I purchased an iRobot Scooba floor-cleaning robot for $450. Quite an investment, but the reviews were all great so I felt the investment was worthwhile. The unit worked well until shortly after the 1-year warranty expired. When I contacted customer service, I was offered a new unit for a $340 but no repair alternative whatsoever.
So I posted a poor review - one which never showed up on their website....
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True, but by not posting the negative review, they chose to misrepresent their product. They could have simply used the word "testimonials" instead.
Fake reviews is a big problem and definitely not unique to Belkin. Beware of another type of dishonest practice: the retaining of good reviews and tossing of poor ones.
I purchased an iRobot Scooba floor-cleaning robot for $450. Quite an investment, but the reviews were all great so I felt the investment was worthwhile. The unit worked well until shortly after the 1-year warranty expired. When I contacted customer service, I was offered a new unit for a $340 but no repair alternative whatsoever.
So I posted a poor review - one which never showed up on their website....