Please consult these FAQs for answers to questions you may have regarding the recent transition to a 3-year warranty for bare drives.
Q. When does this change go into effect?
A. January 3, 2009
Q. What about products purchased before Jan. 3, 2009? Will Seagate still honor the warranty offered at time of time of original purchase?
A. Yes, any Seagate customers who purchase(d) products prior to Jan. 3 will be covered by the warranty in place at the time of purchase.
Q. Will there be any changes to the warranties of enterprise storage or retail products?
A. No. Seagate does not anticipate any changes to warranties of enterprise storage or retail products at this time.
Q. Why is this change being made now?
A. We have identified the opportunity to offer our customers warranty terms that we believe are in line with industry standard warranty offerings, and that better align to the requirements of our partners and customers.
Q. Why are enterprise-class hard drives still receiving a 5-year warranty?
A. Based on available market data, the standard industry warranty for enterprise-class products is 5 years.
Q. Isnâ(TM)t this a step backward in terms of demonstrating your confidence in the quality of your products?
A. Absolutely not. Our product quality remains excellent, and, as the worldwide leader in drive storage, Seagate is committed to providing our customers with the most reliable storage solutions available anywhere. Based on our data, we know that 95% of all returns take place during the first three years, so by going to a 3-year warranty period (which is more in line with the rest of the industry and the needs of our partners and customers) we can make other aspects of our customer and warranty support programs more attractive, with negligible impact on customer product return needs.
Q. What will happen to the inventory authorized distributors currently have?
A.On-hand inventory of Seagate customers will maintain the warranty in place at the time of original purchase. The 3-year warranty will apply to products shipped starting Jan 3 rd, 2009.
Slashdot Mirror
Also, I ordered 4 1.5tb seagates from newegg, 3 of 4 were bad. One so bad, it sounds like the head is dragging sideways on the platter.
The other 2 have 80+ errors in seatools. Newegg refunded me (no restocking fee) and I have 4 WD 1tb's on the way.
These were all CC1J revisions.
http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/product_warranty_matrix/
Wow! They are doing us a favor it reads like...
Bare Drive Warranty Change FAQs
Please consult these FAQs for answers to questions you may have regarding the recent transition to a 3-year warranty for bare drives.
Q. When does this change go into effect?
A. January 3, 2009
Q. What about products purchased before Jan. 3, 2009? Will Seagate still honor the warranty offered at time of time of original purchase?
A. Yes, any Seagate customers who purchase(d) products prior to Jan. 3 will be covered by the warranty in place at the time of purchase.
Q. Will there be any changes to the warranties of enterprise storage or retail products?
A. No. Seagate does not anticipate any changes to warranties of enterprise storage or retail products at this time.
Q. Why is this change being made now?
A. We have identified the opportunity to offer our customers warranty terms that we believe are in line with industry standard warranty offerings, and that better align to the requirements of our partners and customers.
Q. Why are enterprise-class hard drives still receiving a 5-year warranty?
A. Based on available market data, the standard industry warranty for enterprise-class products is 5 years.
Q. Isnâ(TM)t this a step backward in terms of demonstrating your confidence in the quality of your products?
A. Absolutely not. Our product quality remains excellent, and, as the worldwide leader in drive storage, Seagate is committed to providing our customers with the most reliable storage solutions available anywhere. Based on our data, we know that 95% of all returns take place during the first three years, so by going to a 3-year warranty period (which is more in line with the rest of the industry and the needs of our partners and customers) we can make other aspects of our customer and warranty support programs more attractive, with negligible impact on customer product return needs.
Q. What will happen to the inventory authorized distributors currently have?
A.On-hand inventory of Seagate customers will maintain the warranty in place at the time of original purchase. The 3-year warranty will apply to products shipped starting Jan 3 rd, 2009.