$dayjob recently switched from Bugzilla to Jira for internal project management and bug tracking. (Customer contact and support requests are managed through SalesForce.)
I'm *very* impressed with Jira as a Bugzilla replacement. We're able to track features and roadmaps without having to pester the PM.
I'm the primary TechSupport guy for a small appliance startup. At prior companies, I've used RT, Keystone, Jitterbug, Remedy, Clarify and a handful of home-grown systems. I haven't had many kind words for any of these systems, and installed Cerberus Helpdesk 2.5 instead. I've been using it for two years of Support operations (20-30 new tickets per day).
Pros: Excellent email integration (even does the Right Thing with In-Reply-To and References headers!). Significantly easier to install and manage than RT. Fairly customizable with themes and custom data entry screens.
Cons: Included reporting tools are abysmal. (I ended having to roll my own in frustration.) Search results could be inconsistent. Disappointing support from vendor -- bug reports and feature requests were frequently ignored.
Ultimately, we made the decision to migrate to SalesForce for the enhanced reporting, contact integration with our sales team, and the inventory management piece.
HP-RISC support was short lived - it's only in 3.2 and 3.3. It was dropped from 4.0 before release.
If the poster's serious about having a modern browser on NeXTstep, he'll have to install X11 and use remote display from another machine. It might - might! - be possible to hack Mozilla enough to get it to build on a NeXTstep + X11 install but you'd have to have a lot of time and patience.
If you decide to install X11, use Xnext (http://www.peanuts.org/peanuts/NEXTSTEP/X11/serve r/Xnext/) - the other X11 packages for NeXTstep are either horribly broken or commercial dead-ware.
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$dayjob recently switched from Bugzilla to Jira for internal project management and bug tracking. (Customer contact and support requests are managed through SalesForce.)
I'm *very* impressed with Jira as a Bugzilla replacement. We're able to track features and roadmaps without having to pester the PM.
I'm the primary TechSupport guy for a small appliance startup. At prior companies, I've used RT, Keystone, Jitterbug, Remedy, Clarify and a handful of home-grown systems. I haven't had many kind words for any of these systems, and installed Cerberus Helpdesk 2.5 instead. I've been using it for two years of Support operations (20-30 new tickets per day).
Pros: Excellent email integration (even does the Right Thing with In-Reply-To and References headers!). Significantly easier to install and manage than RT. Fairly customizable with themes and custom data entry screens.
Cons: Included reporting tools are abysmal. (I ended having to roll my own in frustration.) Search results could be inconsistent. Disappointing support from vendor -- bug reports and feature requests were frequently ignored.
Ultimately, we made the decision to migrate to SalesForce for the enhanced reporting, contact integration with our sales team, and the inventory management piece.
Sadly, no.
e r/Xnext/) - the other X11 packages for NeXTstep are either horribly broken or commercial dead-ware.
HP-RISC support was short lived - it's only in 3.2 and 3.3. It was dropped from 4.0 before release.
If the poster's serious about having a modern browser on NeXTstep, he'll have to install X11 and use remote display from another machine. It might - might! - be possible to hack Mozilla enough to get it to build on a NeXTstep + X11 install but you'd have to have a lot of time and patience.
If you decide to install X11, use Xnext (http://www.peanuts.org/peanuts/NEXTSTEP/X11/serv
Best of luck.
-josh, former SQA geek at NeXT