We used Ghost and stored all the images on a server. We'd then boot with a Dos disk, map a drive to the server and run Ghost from there. It worked well with Netware and NT based servers.
However, if you're intent on using Dos with USB, here's a url that may help USB4DOS.
I work on a phone helpdesk, and I find that most users would rather phone and get an immediate answer than spend time filling out an online form with a description of their problem. Our users can submit email problems as well as voicemail, but those are heavily under utilised compared to the phones (we take about 80% of our queries over the phone) and even when they submit email queries, they always leave important details out and you have to phone them back anyway.
A web based FAQ or Knowledgebase is a much better idea, although I've found that most users are too lazy to look through the help, let alone try and find the answer on a webpage, and would rather phone the support desk and get an answer from them, so it may just be a wasted idea anyway.
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We used Ghost and stored all the images on a server. We'd then boot with a Dos disk, map a drive to the server and run Ghost from there. It worked well with Netware and NT based servers. However, if you're intent on using Dos with USB, here's a url that may help USB4DOS.
I work on a phone helpdesk, and I find that most users would rather phone and get an immediate answer than spend time filling out an online form with a description of their problem. Our users can submit email problems as well as voicemail, but those are heavily under utilised compared to the phones (we take about 80% of our queries over the phone) and even when they submit email queries, they always leave important details out and you have to phone them back anyway.
A web based FAQ or Knowledgebase is a much better idea, although I've found that most users are too lazy to look through the help, let alone try and find the answer on a webpage, and would rather phone the support desk and get an answer from them, so it may just be a wasted idea anyway.