This situation gets tiring and can burn you out if you're not careful, always be aware of your work/life balance and your mood. If its not for you, leave and find a more suitable job. A few key things I always did though:
1. Communicate the helpdesk process when someone walks around, even if you fix it straight away get it in their thick skulls slowly.
2. Always (ALWAYS) appear happy to help and never (NEVER) put the end user down.
3. Explain everything as you go, if you need to come back to the issue later explain why as well.
4. When resolved if it was their fault, tactfully mention why. In any case give them the reason and/or solution (if it was simple) so they may never ask you about this again (hopefully).
5. Always under promise/over deliver. If the time frame is too slow for them 'free up some time' earlier but still give yourself some spare time.
You will always look good with the above points. If you still get treated like crap then you are probably in a poor work environment.
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This situation gets tiring and can burn you out if you're not careful, always be aware of your work/life balance and your mood. If its not for you, leave and find a more suitable job. A few key things I always did though:
1. Communicate the helpdesk process when someone walks around, even if you fix it straight away get it in their thick skulls slowly.
2. Always (ALWAYS) appear happy to help and never (NEVER) put the end user down.
3. Explain everything as you go, if you need to come back to the issue later explain why as well.
4. When resolved if it was their fault, tactfully mention why. In any case give them the reason and/or solution (if it was simple) so they may never ask you about this again (hopefully).
5. Always under promise/over deliver. If the time frame is too slow for them 'free up some time' earlier but still give yourself some spare time.
You will always look good with the above points. If you still get treated like crap then you are probably in a poor work environment.