On behalf of BitDefender, we are very sorry for the problems that our update may have caused. We were able to revert the bad update quickly and only those who performed the update in that short window were affected. BitDefender is a trusted security software provider for nearly 10 years. Over these years we have only provide the most secured solutions in the market and we want to assure everyone that this is an isolated case. We have also been providing information to our users via support articles that are updated regularly as we implement solutions for the various customer configurations that are brought to our attention. Home users will find solutions here:
For those who are not able to find a solution via the support articles, we are advising them to contact our support team directly via email, chat, phone or forum at:
www.bitdefender.com/site/Main/contactEmail/ for home users
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On behalf of BitDefender, we are very sorry for the problems that our update may have caused. We were able to revert the bad update quickly and only those who performed the update in that short window were affected.
BitDefender is a trusted security software provider for nearly 10 years. Over these years we have only provide the most secured solutions in the market and we want to assure everyone that this is an isolated case.
We have also been providing information to our users via support articles that are updated regularly as we implement solutions for the various customer configurations that are brought to our attention.
Home users will find solutions here:
www.bitdefender.com/site/KnowledgeBase/consumer/#638
BitDefender Business Client users will find solutions here:
www.bitdefender.com/site/KnowledgeBase/consumer/#643
BitDefender Security for File Servers users will find solutions here:
www.bitdefender.com/site/KnowledgeBase/consumer/#642
For those who are not able to find a solution via the support articles, we are advising them to contact our support team directly via email, chat, phone or forum at:
www.bitdefender.com/site/Main/contactEmail/ for home users
Thank you very much for your understanding.