Someone mentioned earlier about America onliners tech support. Well, my aunt had a problem with her AOHELL software and asked me to fix it, she then proceeded to insist I call AOL and ask for their solution. Well, the people who work for AOL wouldn't know how to fix a problem if it bit them on the... AOL's main solution to any problems, delete all of your network neighborhood connections and run AOL, "it will completely rebuild everything that you removed, and is guaranteed to fix your problem." Well, you can imagine the laugh I had at that. I frequent my aunt's house quite often and have her computer set up for a small (2 computer) LAN, for when I bring my system over and my cousins want to play a game of quake 3. When i "innocently" asked him would that cause any problems with the network I had he assured me it wouldn't. Naturally I asked to speak with his supervisor. Well, you can imagine, if possible, someone with absolutely no computer knowledge trying to understand the ramifications of deleting all of your network settings. Turns out that all AOL tech help employees have a booklet of common tech questions and their onsets. Without the book, much like most public school teachers, they don't have a clue as to what is going on. Yet another example of ails lovely tech support. -Ramblings from an otherwise empty mind
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Someone mentioned earlier about America onliners tech support. Well, my aunt had a problem with her AOHELL software and asked me to fix it, she then proceeded to insist I call AOL and ask for their solution. Well, the people who work for AOL wouldn't know how to fix a problem if it bit them on the ... AOL's main solution to any problems, delete all of your network neighborhood connections and run AOL, "it will completely rebuild everything that you removed, and is guaranteed to fix your problem." Well, you can imagine the laugh I had at that. I frequent my aunt's house quite often and have her computer set up for a small (2 computer) LAN, for when I bring my system over and my cousins want to play a game of quake 3. When i "innocently" asked him would that cause any problems with the network I had he assured me it wouldn't. Naturally I asked to speak with his supervisor. Well, you can imagine, if possible, someone with absolutely no computer knowledge trying to understand the ramifications of deleting all of your network settings. Turns out that all AOL tech help employees have a booklet of common tech questions and their onsets. Without the book, much like most public school teachers, they don't have a clue as to what is going on. Yet another example of ails lovely tech support. -Ramblings from an otherwise empty mind