The web-based Help Desk idea is a good one. My bit of input is: Forms, in the case of Help Desks, are a VERY good idea. For example: Have the user enter their name, location, general area of problem on a drop-down list (boot problems, device driver errors, I (the user) have no idea wtf is going on, etc.), a rather large field to input the error message they have encountered, and whether they can do their work at present or not. (Yes, I am leaving alot out, but it gives general idea of what I want to convey).
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The web-based Help Desk idea is a good one. My bit of input is: Forms, in the case of Help Desks, are a VERY good idea. For example: Have the user enter their name, location, general area of problem on a drop-down list (boot problems, device driver errors, I (the user) have no idea wtf is going on, etc.), a rather large field to input the error message they have encountered, and whether they can do their work at present or not. (Yes, I am leaving alot out, but it gives general idea of what I want to convey).