I agree with all celtic_hackr points to resolve the current issue that you have with your provider.
Once it is resolved and if you are still not happy, then look for another host and you provide your own box.
If you're going to rent a server, the normal TOS are that they can do what the hell they want with the physical box as long as they give you reasonable notice of any future work they plan to do on it and usually this means asking for Admin privelleges for reconfiguration to a new box.
As far I can see they've done nothing wrong and you'll find that you're probably breaking the TOS by not helping them. They want to end this as much as you want it resolving.
If you give them root access and as along as the host provider is reputable they won't touch the customer data on that box, if this is the case don't be highly strung and help them.
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I agree with all celtic_hackr points to resolve the current issue that you have with your provider. Once it is resolved and if you are still not happy, then look for another host and you provide your own box. If you're going to rent a server, the normal TOS are that they can do what the hell they want with the physical box as long as they give you reasonable notice of any future work they plan to do on it and usually this means asking for Admin privelleges for reconfiguration to a new box. As far I can see they've done nothing wrong and you'll find that you're probably breaking the TOS by not helping them. They want to end this as much as you want it resolving. If you give them root access and as along as the host provider is reputable they won't touch the customer data on that box, if this is the case don't be highly strung and help them.