Tell everyone how it worked once you possibly agreed to pay for that KVM that you wanted for free.
I believe that it is possible that your server is online and has possibly been online for a couple of days now....
And you are still bitching about it like you don't have access. I hope I never find out that you have a server hosted at the company I work for because I will make sure that management see's this post and the defamation of character to said company and point out that we don't need anyone here that acts like a little girl who was told she can't play on the swing.
I am going to assume a lot of information here and infer quite a bit as well.
You submitted a ticket to your hosting provider and told them that you were having problems. Since you have a server that is unmanaged by said company, they wanted access to your logs to see what was going on. They asked for the root password since it has access to logs. Instead of being nice and creating an account that had access to the logs, you threw a fit make the crew that work their not willing to help due to a long rant that may or may not have been made.
There was a hardware problem that required the motherboard to be replaced and since in most servers (DELL/HP) the hosting provider uses the on board NIC, your MAC ADDRESS changed.
Again, when they asked for the root password to update the MAC ADDRESS, you flat out refused. They offered you a KVM rental and you expected it to be free. Since they had already given you the option of a free quick and painless repair, they were not about to bend to your puny whim and allow your extremely long ass ticket to go unnoticed. Therefore, they refused to give you anything free from this point on.
Furthermore, since your 'migration' that supposedly was fubared by this hosting providers technicians REQUIRED a root password to update their MANDATORY IP CHANGE, and you flat out refused or failed to respond for probably 10 days or more in which case they probably had no choice but to pull your server off the rack and move it.
My suggestion? Leave that host and do it fast because I am 100% sure that the staff there does not want to deal with you and your less than $150 a month fee to them is just not worth the tickets you probably submit every two weeks for something that you flat out refuse to let them help troubleshoot.
If I were that company and I worked there, I would do everything in my power to have your server not renew on its next payment cycle.
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Oh yeah, I forgot....
Tell everyone how it worked once you possibly agreed to pay for that KVM that you wanted for free.
I believe that it is possible that your server is online and has possibly been online for a couple of days now....
And you are still bitching about it like you don't have access. I hope I never find out that you have a server hosted at the company I work for because I will make sure that management see's this post and the defamation of character to said company and point out that we don't need anyone here that acts like a little girl who was told she can't play on the swing.
So let me get this straight...
I am going to assume a lot of information here and infer quite a bit as well.
You submitted a ticket to your hosting provider and told them that you were having problems. Since you have a server that is unmanaged by said company, they wanted access to your logs to see what was going on. They asked for the root password since it has access to logs. Instead of being nice and creating an account that had access to the logs, you threw a fit make the crew that work their not willing to help due to a long rant that may or may not have been made.
There was a hardware problem that required the motherboard to be replaced and since in most servers (DELL/HP) the hosting provider uses the on board NIC, your MAC ADDRESS changed.
Again, when they asked for the root password to update the MAC ADDRESS, you flat out refused. They offered you a KVM rental and you expected it to be free. Since they had already given you the option of a free quick and painless repair, they were not about to bend to your puny whim and allow your extremely long ass ticket to go unnoticed. Therefore, they refused to give you anything free from this point on.
Furthermore, since your 'migration' that supposedly was fubared by this hosting providers technicians REQUIRED a root password to update their MANDATORY IP CHANGE, and you flat out refused or failed to respond for probably 10 days or more in which case they probably had no choice but to pull your server off the rack and move it.
My suggestion? Leave that host and do it fast because I am 100% sure that the staff there does not want to deal with you and your less than $150 a month fee to them is just not worth the tickets you probably submit every two weeks for something that you flat out refuse to let them help troubleshoot.
If I were that company and I worked there, I would do everything in my power to have your server not renew on its next payment cycle.