I'm a "technical support guy" whose job is basically to support engineering users at our company.
Recently, when working with a "system administrator" who was charged with cleaning up a mess that was made
by his team's failure to oversee a contractor, I had to listen to this:
"we don't really have any scripters on our team".
Yup, all they have are administrative functionaries or people who know how to enter single commands.
Not a one of them has taken the initiative to cultivate skills beyond the minimum that is in "the contract".
Guess what? "Engineering" (myself and my engineering customers) cleaned up the mess.
I'm a "technical support guy" whose job is basically to support engineering users at our company. Recently, when working with a "system administrator" who was charged with cleaning up a mess that was made by his team's failure to oversee a contractor, I had to listen to this: "we don't really have any scripters on our team". Yup, all they have are administrative functionaries or people who know how to enter single commands. Not a one of them has taken the initiative to cultivate skills beyond the minimum that is in "the contract". Guess what? "Engineering" (myself and my engineering customers) cleaned up the mess.