I'm a "technical support guy" whose job is basically to support engineering users at our company.
Recently, when working with a "system administrator" who was charged with cleaning up a mess that was made
by his team's failure to oversee a contractor, I had to listen to this:
"we don't really have any scripters on our team".
Yup, all they have are administrative functionaries or people who know how to enter single commands.
Not a one of them has taken the initiative to cultivate skills beyond the minimum that is in "the contract".
Guess what? "Engineering" (myself and my engineering customers) cleaned up the mess.
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I'm a "technical support guy" whose job is basically to support engineering users at our company. Recently, when working with a "system administrator" who was charged with cleaning up a mess that was made by his team's failure to oversee a contractor, I had to listen to this: "we don't really have any scripters on our team". Yup, all they have are administrative functionaries or people who know how to enter single commands. Not a one of them has taken the initiative to cultivate skills beyond the minimum that is in "the contract". Guess what? "Engineering" (myself and my engineering customers) cleaned up the mess.