If you're in Texas, consumers are protected if they don't meet a promised deadline, even if only an oral contract. You can sue for actual damages, but I don't think you could get punitive damages.
From SBC's DSL page:
"Note: Service and speed options not available in some areas. Minimum connection speed or "sync-rate" (384Kbps or 1.5Mbps) is guaranteed between customer location and serving central office. Connection speeds may be higher under optimal conditions. Actual data transfer or throughput may be lower than sync-rate due to Internet congestion, server or router speeds, protocol overheads, and other factors that cannot be controlled by SBC Companies."
Read: Your line is guaranteed at 384kbps downstream, but once it hits the router, tough shit (that's been my experience anyway).
Cable companies are regulated differently from other communications (i.e. telco) companies. That'd be like complaining that you can't rebroadcast video from your normal cable service.
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If you're in Texas, consumers are protected if they don't meet a promised deadline, even if only an oral contract. You can sue for actual damages, but I don't think you could get punitive damages.
From SBC's DSL page: "Note: Service and speed options not available in some areas. Minimum connection speed or "sync-rate" (384Kbps or 1.5Mbps) is guaranteed between customer location and serving central office. Connection speeds may be higher under optimal conditions. Actual data transfer or throughput may be lower than sync-rate due to Internet congestion, server or router speeds, protocol overheads, and other factors that cannot be controlled by SBC Companies." Read: Your line is guaranteed at 384kbps downstream, but once it hits the router, tough shit (that's been my experience anyway).
Cable companies are regulated differently from other communications (i.e. telco) companies. That'd be like complaining that you can't rebroadcast video from your normal cable service.