I agree. "Technical Support" Staff remains severely under-staffed as well as lacking in essential Hardware/Network knowlege. Good FAQ's require experience Technical Writers to use languange appropriate for "Newbies" & Power-Users simultaneouly -- Extremely difficult to accomplish
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I agree. "Technical Support" Staff remains severely under-staffed as well as lacking in essential Hardware/Network knowlege. Good FAQ's require experience Technical Writers to use languange appropriate for "Newbies" & Power-Users simultaneouly -- Extremely difficult to accomplish