I've had lousy experiences with Apple's service/support. I've had problems with my iPod case since I ponied up the $500 to buy it in May. The seam between the white plastic and the metal bottom keeps coming apart on the right hand side. It's weird tho, because it will occasionally "fix" itself, and then come apart again. I've sent it back twice now - each time, it's been sent back to me sorta fixed, but not really, and it's obvious that it will break again once I start using it again. I've probably spent over 3.5 hours on the phone with support to date. They've basically accused me of dropping it (I did NOT), and have just stopped short of implying that I'm lying and trying to take advantage of the system. Plus they are totally lame in that everytime I call they claim that they have no idea who was dealing with my case, and what was done to "fix" it, etc. So pathetic. I'm getting so disgusted now because a) I spent $500 for it, b) it's still under warranty and it's obvious that they are trying to run my warranty out, and c) I WAS a huge fan/evangelist for apple products. Give me a break. They should be better than this. Support people have been polite, but the implication I get when talking to them is that I am some sort of liar. I'm sure they don't mean it, but come on, how can I interpret it any other way?
Slashdot Mirror
I've had lousy experiences with Apple's service/support. I've had problems with my iPod case since I ponied up the $500 to buy it in May. The seam between the white plastic and the metal bottom keeps coming apart on the right hand side. It's weird tho, because it will occasionally "fix" itself, and then come apart again. I've sent it back twice now - each time, it's been sent back to me sorta fixed, but not really, and it's obvious that it will break again once I start using it again. I've probably spent over 3.5 hours on the phone with support to date. They've basically accused me of dropping it (I did NOT), and have just stopped short of implying that I'm lying and trying to take advantage of the system. Plus they are totally lame in that everytime I call they claim that they have no idea who was dealing with my case, and what was done to "fix" it, etc. So pathetic. I'm getting so disgusted now because a) I spent $500 for it, b) it's still under warranty and it's obvious that they are trying to run my warranty out, and c) I WAS a huge fan/evangelist for apple products. Give me a break. They should be better than this. Support people have been polite, but the implication I get when talking to them is that I am some sort of liar. I'm sure they don't mean it, but come on, how can I interpret it any other way?
Just thought I'd share my experiences.