She doesn't need to know about all or even multiple operating systems. The only operating system she needs to know is the one she wants to know, Windows. She wanted a Windows laptop. She thought she ordered a Windows laptop. She got a laptop with something she never heard of called Ubuntu. She called and asked for a Windows laptop and was told that was unnecessary because Ubuntu would do everything she needed, which was a lie. It didn't do what she wanted or needed.
It is unreasonable to expect her to have knowledge of an obscure, server-centric operating system. It is akin to you having ever only driven small cars with automatic transmissions and me expecting you to hop in a tractor-trailer and driver it across the country then blaming you for your lack of knowledge of how to start and drive the rig.
You seem to be under the impression that because you had the desire to learn some obscure bit of technology and now hold that knowledge anyone else who does not hold that knowledge is "a bit of a luddite", that is not the case.
Hold on. Did you say she "refused" to take instructin?
Did she ask for a laptop she needed instruction on? No. Did she refuse instruction on the computer? No. Did she know where to get instruction on the computer? No. Did she ask for a replacement laptop she would not need instruction on? Yes. Was she told she would not need a replacement? Yes? Did she in fact need a replacement? Yes.
Oh, want me to make it a bit simpler? How about expecting you to jump out of that Prius with it's automatic transmission and hop into an F250 with with a manual transmission when all you have ever driven is an automatic?
she knew was cheaper BECAUSE it had Linux.
That is an outright lie. From TFA:
Schubert says she never heard of Ubuntu until learning that she accidentally bought it.
And, about this:
Then again, what do you work for Dell in customer service if you don't even know (or probably didn't read the memo?) your products?
From TFA:
"The person I was talking to said Ubuntu was great, college students loved it, it was compatible with everything I needed," said Schubert.
Sounds like someone at Dell not only knew Dell's offering and Ubuntu but was a fanboy hoping to convert someone.
Maybe you should try reading the fucking article BEFORE you post.
I do not care to win you as a friend nor flatter you to influence you. If you wish to behave like a dumbass, I will call you a dumbass.
Now, dumbass, she did B and they told her " Sorry, it is too late to do that." And, as she didn't know when she would actually be able to take the on-line courses, it is reasonable for her to drop them until she does in fact know.
As for your other options: A) Assumes she has the money and skill to do so. C) Also assumes she has the money to buy yet another computer. D) And, lose half or more of the money she spent on the laptop which may not cover the cost of another laptop thus requiring her to spend even more money.
Glad to see you have so much money to burn. Perhaps you should offer to buy her laptop for $1100. Then you would have a slightly used Ubuntu laptop and she could get what she needs and wants.
Now, why is it you abandoned your little analogy? Is it that it was overly simplistic and biased to your opinion and completely failed to reflect the situation?
She is not even a little bit of a luddite because she is not scornful of technology. She merely regrets buying this laptop because it came with something that will not do what she wants and needs it to do without her spending time and/or money, neither of which she wishes to do. That makes her an average person.
If she were a little bit of a luddite, she would not be taking on-line courses and would be unfamiliar with Windows and installing software.
Interesting. So, because you probably can't drive a tractor-trailer across the country without inadvertently breaking the law and then back it into a dock designed for rigs that are 25 feet shorter and I can, will you agree you are a very stupid person?
If she "just got openoffice right now", how is that she talks of buying MS Office "every 6 months"? Either she didn't just get it, which puts the rest of your post in doubt, or she hasn't had it long enough to talk about buying MSOffice while having used OOo, or she has used OOo and deemed it inadequate and is just unable to afford MSOffice yet.
Yes, because listening to and trusting a supposed expert who's job is to make sure you are happy is always the wrong thing to do and shows a complete lack of problem solving skills.
Or, is it that in your world, "problem solving skills" is code for having the time and wanting to learn about a server-centric operating system that one has never heard of?
luddite: One who opposes technical or technological change
Please explain how she is a bit of a "ludite" for not knowing about an obscure, server-centric operating system she has never had to use and had never heard of.
Yes, why ever would she drop both semesters of her on-line courses when, after months of trying, she can't get on-line to take the courses? Why, that is just the silliest thing anyone has ever done.
The problem with what you suggest is that it was, and is, totally unnecessary. The only thing that needed to happen was for Dell to send her a Windows laptop when she asked for it.
If you don't like the tone of my response, maybe you should dig your head out of your ass and stop making baseless arrogant, linux-fanboyish comments.
It takes a special kind of asshole to complain about s"omeone blatantly wishing evil on" him after doing the exact same thing. Do you just believe that one should do as you say and not as you do?
Yes, not knowing about an obscure, server-centric, and little-used-on-the-desktop operating system and having no desire to learn about it makes one totally illiterate./sarcasm
I guess that means because you can't drive a tractor-trailer across the country and back into a dock designed for a rig that is 25 feet shorter than yours makes you completely qualified to drive a car.
Did you even bother to read the fucking article? Did you get to the part where a Dell rep told her "Ubuntu is great, college students loved it, it was compatible with everything you needed?
Oh wait, then you wouldn't be making such an ignorant post.
The really sad part is that the attitude on display here is the reason Linux will never be a success on the Desktop/Laptop. Instead it will be used on servers and in embedded devices. Linux will become just another *nix variant.
She asked the mechanic to drain the tank and put in gasoline/petrol and was told she didn't need to do so. She drove off and her engine died. She found out her engine was ruined.
2) a) Call Dell to exchange laptop and be told by customer support "Ubuntu is great, college students loved it, it was compatible with everything you needed". 2) b) Try to use the laptop and find out you can't install the driver CD for getting on-line
3) a) Call Verizon to try to get on-line 3) b) Have tech sent by Verizon to try to get laptop on line 3) c) Find out you can't install MS Word, which is required by the classes 3) d) Call Dell and find out you can no longer exchange the laptop.
Really? I would say she has the ability to learn and understand. She just doesn't have the desire to learn an operating system that, on the desktop, is obscure and little used and that she would probably never have to use elsewhere.
Arrogance is defined as an "attitude of superiority manifested in an overbearing manner or in presumptuous claims or assumptions". I would say your belief that everyone should want and bother to learn to use Linux smacks of arrogance.
Everyone talks about all the documentation and help available for Ubuntu, yet you all forget one thing: The documentation is on-line.
She could not get on-line to read the on-line documentation on how to set up her computer to get on-line.
And, even if she could read the forums which pass for Ubuntu documentation, could she, who is an average Windows, actually find the information she needs and implement the changes? And, if she asked for specific help, how many responses would she get that didn't amount to "Fucking n00b! RTFM dumbass!"
Maybe you should read the fucking article or even my comment, dumbass.
Someone like you told her she didn't need to change anything when she tried to exchange her current laptop for a Windows laptop.
This is the equivalent of one planning a meal for chicken, going to the meat market and buying what one thinks is chicken but is really tripe, finding out that one did not receive what one wanted, then going to meat market and being told that the tripe will work in place of the chicken, then having the meal ruined.
1) For most users, there is only Windows. They have never heard of Ubuntu or Linux. They would not think to look that their laptop has Windows on it because, for them, that is all there is. You forget that the "us" you refer to is a very small minority of the population.
2)She had the "wherewithal" to call Dell and try to exchange the laptop for a Windows laptop. And a Linux/Ubuntu fanboy, much like yourself, convinced her she didn't need to because "Ubuntu was great, college students loved it, it was compatible with everything I needed". Your analogy fails because under said analogy, she went to the mechanic who told her everything was fine and not to worry about it.
3)If it has taken her several months to get to this point and she needs the laptop to take the on-line course and can't afford to buy another one or to buy Windows to put on this one, it makes sense that she cancel her classes until she can in fact attend them.
I would say you are an arrogant asshole for assuming that everyone is a technical expert who knows about Linux and assuming she is incompetent because she trusted customer support at the place she bought the computer from. I can only hope that you are fired from your job for being an asshole, so no one ever has to deal with your sorry ass.
It is a Linux problem because Linux is not ready for the average user's laptop/desktop. It is a Linux problem because a fanboy like you convinced her Ubuntu was better than Windows and would do everything Windows would when she called to exchange her laptop for a Windows laptop.
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Having worked at Verizon, I can truthfully say I know how you feel. It isn't any better on the inside.
She doesn't need to know about all or even multiple operating systems. The only operating system she needs to know is the one she wants to know, Windows. She wanted a Windows laptop. She thought she ordered a Windows laptop. She got a laptop with something she never heard of called Ubuntu. She called and asked for a Windows laptop and was told that was unnecessary because Ubuntu would do everything she needed, which was a lie. It didn't do what she wanted or needed.
It is unreasonable to expect her to have knowledge of an obscure, server-centric operating system. It is akin to you having ever only driven small cars with automatic transmissions and me expecting you to hop in a tractor-trailer and driver it across the country then blaming you for your lack of knowledge of how to start and drive the rig.
You seem to be under the impression that because you had the desire to learn some obscure bit of technology and now hold that knowledge anyone else who does not hold that knowledge is "a bit of a luddite", that is not the case.
You are behaving like an arrogant fanboy.
Hold on. Did you say she "refused" to take instructin?
Did she ask for a laptop she needed instruction on? No.
Did she refuse instruction on the computer? No.
Did she know where to get instruction on the computer? No.
Did she ask for a replacement laptop she would not need instruction on? Yes.
Was she told she would not need a replacement? Yes?
Did she in fact need a replacement? Yes.
Oh, want me to make it a bit simpler? How about expecting you to jump out of that Prius with it's automatic transmission and hop into an F250 with with a manual transmission when all you have ever driven is an automatic?
That is an outright lie. From TFA:
And, about this:
From TFA:
Sounds like someone at Dell not only knew Dell's offering and Ubuntu but was a fanboy hoping to convert someone.
Maybe you should try reading the fucking article BEFORE you post.
One word: samzenpus
I do not care to win you as a friend nor flatter you to influence you. If you wish to behave like a dumbass, I will call you a dumbass.
Now, dumbass, she did B and they told her " Sorry, it is too late to do that." And, as she didn't know when she would actually be able to take the on-line courses, it is reasonable for her to drop them until she does in fact know.
As for your other options:
A) Assumes she has the money and skill to do so.
C) Also assumes she has the money to buy yet another computer.
D) And, lose half or more of the money she spent on the laptop which may not cover the cost of another laptop thus requiring her to spend even more money.
Glad to see you have so much money to burn. Perhaps you should offer to buy her laptop for $1100. Then you would have a slightly used Ubuntu laptop and she could get what she needs and wants.
Now, why is it you abandoned your little analogy? Is it that it was overly simplistic and biased to your opinion and completely failed to reflect the situation?
She is not even a little bit of a luddite because she is not scornful of technology. She merely regrets buying this laptop because it came with something that will not do what she wants and needs it to do without her spending time and/or money, neither of which she wishes to do. That makes her an average person.
If she were a little bit of a luddite, she would not be taking on-line courses and would be unfamiliar with Windows and installing software.
Interesting. So, because you probably can't drive a tractor-trailer across the country without inadvertently breaking the law and then back it into a dock designed for rigs that are 25 feet shorter and I can, will you agree you are a very stupid person?
If she "just got openoffice right now", how is that she talks of buying MS Office "every 6 months"? Either she didn't just get it, which puts the rest of your post in doubt, or she hasn't had it long enough to talk about buying MSOffice while having used OOo, or she has used OOo and deemed it inadequate and is just unable to afford MSOffice yet.
Yes, because listening to and trusting a supposed expert who's job is to make sure you are happy is always the wrong thing to do and shows a complete lack of problem solving skills.
Or, is it that in your world, "problem solving skills" is code for having the time and wanting to learn about a server-centric operating system that one has never heard of?
Hmmm
Please explain how she is a bit of a "ludite" for not knowing about an obscure, server-centric operating system she has never had to use and had never heard of.
Yes, why ever would she drop both semesters of her on-line courses when, after months of trying, she can't get on-line to take the courses? Why, that is just the silliest thing anyone has ever done.
You really are a dumbass.
The problem with what you suggest is that it was, and is, totally unnecessary. The only thing that needed to happen was for Dell to send her a Windows laptop when she asked for it.
If you don't like the tone of my response, maybe you should dig your head out of your ass and stop making baseless arrogant, linux-fanboyish comments.
It takes a special kind of asshole to complain about s"omeone blatantly wishing evil on" him after doing the exact same thing. Do you just believe that one should do as you say and not as you do?
Yes, not knowing about an obscure, server-centric, and little-used-on-the-desktop operating system and having no desire to learn about it makes one totally illiterate. /sarcasm
I guess that means because you can't drive a tractor-trailer across the country and back into a dock designed for a rig that is 25 feet shorter than yours makes you completely qualified to drive a car.
Did you even bother to read the fucking article? Did you get to the part where a Dell rep told her "Ubuntu is great, college students loved it, it was compatible with everything you needed?
Oh wait, then you wouldn't be making such an ignorant post.
The really sad part is that the attitude on display here is the reason Linux will never be a success on the Desktop/Laptop. Instead it will be used on servers and in embedded devices. Linux will become just another *nix variant.
Um, no, Verizon doesn't use Linux much, if at all. They prefer real Unix operating systems such as AIX and Solaris.
You left out the parts where:
She asked the mechanic to drain the tank and put in gasoline/petrol and was told she didn't need to do so.
She drove off and her engine died.
She found out her engine was ruined.
2) a) Call Dell to exchange laptop and be told by customer support "Ubuntu is great, college students loved it, it was compatible with everything you needed".
2) b) Try to use the laptop and find out you can't install the driver CD for getting on-line
3) a) Call Verizon to try to get on-line
3) b) Have tech sent by Verizon to try to get laptop on line
3) c) Find out you can't install MS Word, which is required by the classes
3) d) Call Dell and find out you can no longer exchange the laptop.
There fixed that for you.
Did you read the very first line of the article where her classes are on-line classes and she can't get on-line?
Maybe you are too fucking stupid to read.
Really? I would say she has the ability to learn and understand. She just doesn't have the desire to learn an operating system that, on the desktop, is obscure and little used and that she would probably never have to use elsewhere.
Arrogance is defined as an "attitude of superiority manifested in an overbearing manner or in presumptuous claims or assumptions". I would say your belief that everyone should want and bother to learn to use Linux smacks of arrogance.
Everyone talks about all the documentation and help available for Ubuntu, yet you all forget one thing: The documentation is on-line.
She could not get on-line to read the on-line documentation on how to set up her computer to get on-line.
And, even if she could read the forums which pass for Ubuntu documentation, could she, who is an average Windows, actually find the information she needs and implement the changes? And, if she asked for specific help, how many responses would she get that didn't amount to "Fucking n00b! RTFM dumbass!"
Maybe you should read the fucking article or even my comment, dumbass.
Someone like you told her she didn't need to change anything when she tried to exchange her current laptop for a Windows laptop.
This is the equivalent of one planning a meal for chicken, going to the meat market and buying what one thinks is chicken but is really tripe, finding out that one did not receive what one wanted, then going to meat market and being told that the tripe will work in place of the chicken, then having the meal ruined.
1) For most users, there is only Windows. They have never heard of Ubuntu or Linux. They would not think to look that their laptop has Windows on it because, for them, that is all there is. You forget that the "us" you refer to is a very small minority of the population.
2)She had the "wherewithal" to call Dell and try to exchange the laptop for a Windows laptop. And a Linux/Ubuntu fanboy, much like yourself, convinced her she didn't need to because "Ubuntu was great, college students loved it, it was compatible with everything I needed". Your analogy fails because under said analogy, she went to the mechanic who told her everything was fine and not to worry about it.
3)If it has taken her several months to get to this point and she needs the laptop to take the on-line course and can't afford to buy another one or to buy Windows to put on this one, it makes sense that she cancel her classes until she can in fact attend them.
I would say you are an arrogant asshole for assuming that everyone is a technical expert who knows about Linux and assuming she is incompetent because she trusted customer support at the place she bought the computer from. I can only hope that you are fired from your job for being an asshole, so no one ever has to deal with your sorry ass.
It is a Linux problem because Linux is not ready for the average user's laptop/desktop.
It is a Linux problem because a fanboy like you convinced her Ubuntu was better than Windows and would do everything Windows would when she called to exchange her laptop for a Windows laptop.
Maybe next time you should RTFA.
She blames Dell because an Ubuntu fanboy at Dell convinced her that her laptop could do everything she needed it to do, which was a lie.
If the Ubuntu fanboy had listened to her and done as she asked, she would not have any problems.