A friend of mine runs several personal websites. He does not charge users money for using his sites, and therefore only relies on ad revenue (and we know how that can be these days). He used to use Web2010.com until a couple of his sites got popular enough to warrant Web2010 to give him the "you're using too much bandwidth" excuse for asking him to move to another hosting plan. Even though his plan was advertised as "unlimited bandwidth". Web2010.com did a nice thing in retrospect to the fact that they "lied" in their advertisements. They provided him with 90 days to move the site to another hosting plan with them.
He chose to move to a dedicated server...on another host. This is where Rackspace came in to play. They set his box up and contacted him to give him the info he needed. He tried to log in to it, nothing. They wanted to charge him to fix the problem! After a day of calls, they fixed it without charge. Then, they had set PERL up on the box, but had done something wrong and none of his PERL scripts would run. Again, they wanted to charge him! There were several other situation like this and he finally got things worked out and the sites are operating just fine. It's a shame he stayed with them, IMO, because it didn't drive home the point that the company was treating him badly.
I can agree with some of the readers here that the website owners shouldn't expect too much, the FAQ and other info I read doesn't indicate any responsibility, but I am really aggravated by the number of companies that won't take the time to own up to some things. If they knew of the problem and offered to reinstall the OS for a charge, they should have at least patched those holes when they did that. To let them get hacked again, try to charge them for the OS installation again, and then try to charge them for fixing the security hole(s) is just plain wrong. I wish I could recommend another host/provider, but I can't even recommend the only one I've ever had experience with.
Good luck!
Well duh, and that's one of those things that can't just wait until in the morning. Several posts here mention the fact that it's not a clear cut answer. If I were in that situation, sure, that's not something that would wait and I'd be expecting myself and anyone else that worked that type of position to be on the ball.
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A friend of mine runs several personal websites. He does not charge users money for using his sites, and therefore only relies on ad revenue (and we know how that can be these days). He used to use Web2010.com until a couple of his sites got popular enough to warrant Web2010 to give him the "you're using too much bandwidth" excuse for asking him to move to another hosting plan. Even though his plan was advertised as "unlimited bandwidth". Web2010.com did a nice thing in retrospect to the fact that they "lied" in their advertisements. They provided him with 90 days to move the site to another hosting plan with them. He chose to move to a dedicated server...on another host. This is where Rackspace came in to play. They set his box up and contacted him to give him the info he needed. He tried to log in to it, nothing. They wanted to charge him to fix the problem! After a day of calls, they fixed it without charge. Then, they had set PERL up on the box, but had done something wrong and none of his PERL scripts would run. Again, they wanted to charge him! There were several other situation like this and he finally got things worked out and the sites are operating just fine. It's a shame he stayed with them, IMO, because it didn't drive home the point that the company was treating him badly. I can agree with some of the readers here that the website owners shouldn't expect too much, the FAQ and other info I read doesn't indicate any responsibility, but I am really aggravated by the number of companies that won't take the time to own up to some things. If they knew of the problem and offered to reinstall the OS for a charge, they should have at least patched those holes when they did that. To let them get hacked again, try to charge them for the OS installation again, and then try to charge them for fixing the security hole(s) is just plain wrong. I wish I could recommend another host/provider, but I can't even recommend the only one I've ever had experience with. Good luck!
Well duh, and that's one of those things that can't just wait until in the morning. Several posts here mention the fact that it's not a clear cut answer. If I were in that situation, sure, that's not something that would wait and I'd be expecting myself and anyone else that worked that type of position to be on the ball.