No Joe Average user wants to hear that their brand spankin new $1200 computer has a $15 POS Winmodem in it.
Customer: Why do you keep booting me off? Me: Sir, we do not boot users of under normal circumstances. Customer: Well, you boot me off all the time. Me: I can assure you we do not sir.
Then after much repeating of instruction I find out what modem he has.....9 chances out of 10 its a Rockwell/Conexant HCF modem with an extremely outdated driver version.
If Winmodem didn't exist call volume in the office would drop 75%.
oh and btw, I live in a very rural area and have had access to a cable connection for about 2 years and ISDN even longer.
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Sympathy well taken.... :-)
No Joe Average user wants to hear that their brand spankin new $1200 computer has a $15 POS Winmodem in it.
Customer: Why do you keep booting me off?
Me: Sir, we do not boot users of under normal circumstances.
Customer: Well, you boot me off all the time.
Me: I can assure you we do not sir.
Then after much repeating of instruction I find out what modem he has.....9 chances out of 10 its a Rockwell/Conexant HCF modem with an extremely outdated driver version.
If Winmodem didn't exist call volume in the office would drop 75%.
oh and btw, I live in a very rural area and have had access to a cable connection for about 2 years and ISDN even longer.