DSL disconnect diatribe with Sympatico
on
Disconnecting
·
· Score: 2, Interesting
Okay, I had Sympatico DSL using Nortel equipment. I was also paying for an ISP I _like_ for dial-up. Don't ask So, my ISP has recently add their own equipment in my CO, so I wanted to move my equipment/service. I signed a Letter of Authorization, and my ISP put in a provisioning request to Bell Canada to run a loop of wire in the CO to their cage.
What that was supposed to give me was POTS Dial Tone, plugged into Sympatico's Nortel Line Card, plugged into MyISP's Alcatel DSLAM, plugged into my pair that comes to my house. The Alcatel DSLAM was supposed to (and did) filter out the frequencies used by the Nortel, rendering that stuff dead.
The day the loop was provisioned, I lost Nortel sync, and my shiny new Alcatel modem got sync. Yeah! My sync rate went from 960kbps down to 1.7Mbit down, 128kbps up to 792kbps up. Yeah!
One week later, I lost sync. Long story short, the Bell tech that ran the loop for MyISP saw the Nortel gear, and escalated a discrepancy report to "upper techs". She was sent back to remove it, because it CAN'T work. Meanwhile, my shiny new static IP, and my high-speed service, and my domain, and my mail server and my web server and my... all went DOWN.
Bell refused to replace the loop to MyISP's cage, because it CAN'T work. So I called Sympatico. This was Feb1st. I was told that yes, I could cancel, but it wouldn't take effect, and I would continue to have service until the date of my monthly renewal; the 28th of the month. (!) Had I cancelled the day before, I would've been shut off within 48 hours.
I offered them extra money to please get their Nortel equipment de-provisioned off my line. I was told that no, I HAD to enjoy the rest of my month.
I escalated to tech support, with a fresh cancellation number. (These guys can put in trouble-tickets to Bell, why not de-provision tickets?) They can't.
I escalated to Bell Provisioning. Their computers didn't show my cancellation (well, duhh, they won't until the 28th!) They wouldn't deal with me because I didn't request the provisioning in the first place. Only Sympatico can request their equipment be pulled.
So who authorized the equipment I asked MyISP to attach be removed?!?
End of story: MyISP's owner knows the Bell tech who first provisioned the loop, and second pulled the loop. She agreed to go back out that afternoon and re-provision the loop, and make up some crazy paperwork later. While she was at that CO, she also pulled the Nortel equipment off my line, knowing that I'd cancelled Sympatico.
I'm confused. Isn't this more or less how this has transpired:
MS: You simply can't strip out the middleware States: Yes you can MS: No you can't States: Yes you can MS: No you can't States: Strange, we've already done it, want to see? MS: Errr, we need a bunch of time to answer that question.
What I'm saying here is that MS was on the brink of being shown to have produced false witness time and time again. What response could possibly exist to this, regardless of how much time is given?
And just how long DOES it take to respond with "okay, we lied"?
We keep promoting commercial music because some of us actually like to listen to: Pink Floyd, The Police, Skinny Puppy, Yes, Nine Inch Nails, Art of Noise, Depeche Mode, Tears for Fears, Enya, or any of the other vast majority of commercially published bands.
Don't expect me to abandon music I like just because it costs money.
Please keep in mind that it's not just the In-Style-Band-of-the-Day radio stations that broadcast on the net, but classic-rock, jazz, and other established genre's do too.
Not to point out the obvious, but so does any non-secure POP3 client. Just because you're not typing your password doesn't mean it isn't getting sent in clear text. Can you spell "packet-sniffer"? Think about all the shlubs on cable Internet, passing their POP box passwords through their neighborhood. Hmmm.
Fact is that people don't like things that are different. That's why as people get older, younger people's music always sucks. The thought processes is, "if I liked X, I'd do/have/be X".
Republicans don't like Democrats, Anglophones don't like Francophones, Catholics don't like Athiests, thin people don't like fat people, vegetarians don't like omnivores, IT staff don't like lusers, and so on.
Most people have a partially tolerant view, that "as long as I don't have to hear/see/agree/participate, I guess it's okay", but that's the extent of it. As for say, racism, the rule still applies, despite all the political correctness we've tried to nurture. (Sure, things are better, but it'll never be perfect.)
Case in point: take a traditional urban black male and put him in a traditional white environment. Who's uncomfortable? Both sides. Tiger Woods aside, since he dresses, talks, and acts without any of the stereotypical "black" affectations. He doesn't "axe" people questions, and he doesn't rap through interviews. I'm deliberately exagerating the point here. While we've damped racism down enough that visible minorities CAN get ahead, they have to act like the majority to do so.
We don't LIKE different. The Internet exposes us to different. Therefore the Internet exposes us to things we don't like. Screw tolerance, I'd just be happy if all those AOL'ers out there would die, die, die.
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Okay, I had Sympatico DSL using Nortel equipment. I was also paying for an ISP I _like_ for dial-up. Don't ask So, my ISP has recently add their own equipment in my CO, so I wanted to move my equipment/service. I signed a Letter of Authorization, and my ISP put in a provisioning request to Bell Canada to run a loop of wire in the CO to their cage.
What that was supposed to give me was POTS Dial Tone, plugged into Sympatico's Nortel Line Card, plugged into MyISP's Alcatel DSLAM, plugged into my pair that comes to my house. The Alcatel DSLAM was supposed to (and did) filter out the frequencies used by the Nortel, rendering that stuff dead.
The day the loop was provisioned, I lost Nortel sync, and my shiny new Alcatel modem got sync. Yeah! My sync rate went from 960kbps down to 1.7Mbit down, 128kbps up to 792kbps up. Yeah!
One week later, I lost sync. Long story short, the Bell tech that ran the loop for MyISP saw the Nortel gear, and escalated a discrepancy report to "upper techs". She was sent back to remove it, because it CAN'T work. Meanwhile, my shiny new static IP, and my high-speed service, and my domain, and my mail server and my web server and my... all went DOWN.
Bell refused to replace the loop to MyISP's cage, because it CAN'T work. So I called Sympatico. This was Feb1st. I was told that yes, I could cancel, but it wouldn't take effect, and I would continue to have service until the date of my monthly renewal; the 28th of the month. (!) Had I cancelled the day before, I would've been shut off within 48 hours.
I offered them extra money to please get their Nortel equipment de-provisioned off my line. I was told that no, I HAD to enjoy the rest of my month.
I escalated to tech support, with a fresh cancellation number. (These guys can put in trouble-tickets to Bell, why not de-provision tickets?) They can't.
I escalated to Bell Provisioning. Their computers didn't show my cancellation (well, duhh, they won't until the 28th!) They wouldn't deal with me because I didn't request the provisioning in the first place. Only Sympatico can request their equipment be pulled.
So who authorized the equipment I asked MyISP to attach be removed?!?
End of story: MyISP's owner knows the Bell tech who first provisioned the loop, and second pulled the loop. She agreed to go back out that afternoon and re-provision the loop, and make up some crazy paperwork later. While she was at that CO, she also pulled the Nortel equipment off my line, knowing that I'd cancelled Sympatico.
So, if you REALLY want things done, know people.
I'm confused. Isn't this more or less how this has transpired:
MS: You simply can't strip out the middleware
States: Yes you can
MS: No you can't
States: Yes you can
MS: No you can't
States: Strange, we've already done it, want to see?
MS: Errr, we need a bunch of time to answer that question.
What I'm saying here is that MS was on the brink of being shown to have produced false witness time and time again. What response could possibly exist to this, regardless of how much time is given?
And just how long DOES it take to respond with "okay, we lied"?
We keep promoting commercial music because some of us actually like to listen to: Pink Floyd, The Police, Skinny Puppy, Yes, Nine Inch Nails, Art of Noise, Depeche Mode, Tears for Fears, Enya, or any of the other vast majority of commercially published bands.
Don't expect me to abandon music I like just because it costs money.
Please keep in mind that it's not just the In-Style-Band-of-the-Day radio stations that broadcast on the net, but classic-rock, jazz, and other established genre's do too.
Not to point out the obvious, but so does any non-secure POP3 client. Just because you're not typing your password doesn't mean it isn't getting sent in clear text. Can you spell "packet-sniffer"? Think about all the shlubs on cable Internet, passing their POP box passwords through their neighborhood. Hmmm.
Fact is that people don't like things that are different. That's why as people get older, younger people's music always sucks. The thought processes is, "if I liked X, I'd do/have/be X".
Republicans don't like Democrats, Anglophones don't like Francophones, Catholics don't like Athiests, thin people don't like fat people, vegetarians don't like omnivores, IT staff don't like lusers, and so on.
Most people have a partially tolerant view, that "as long as I don't have to hear/see/agree/participate, I guess it's okay", but that's the extent of it. As for say, racism, the rule still applies, despite all the political correctness we've tried to nurture. (Sure, things are better, but it'll never be perfect.)
Case in point: take a traditional urban black male and put him in a traditional white environment. Who's uncomfortable? Both sides. Tiger Woods aside, since he dresses, talks, and acts without any of the stereotypical "black" affectations. He doesn't "axe" people questions, and he doesn't rap through interviews. I'm deliberately exagerating the point here. While we've damped racism down enough that visible minorities CAN get ahead, they have to act like the majority to do so.
We don't LIKE different. The Internet exposes us to different. Therefore the Internet exposes us to things we don't like. Screw tolerance, I'd just be happy if all those AOL'ers out there would die, die, die.