I worked for Dell's laptop tech support division for a year and a half. The general attitude toward customers is to shut them up quickly by supplying a quick "fix" that will get you off the phone, no matter how much it inconveniences them. Oh and yes, they do have the authority to replace your laptop, IF it has been to the repair depot a minimum of three times. The only catch is that you have to go beyond the first-level lackies and get a supervisor (just ask for one nicely).
If you don't like Bush or Gore, and think Nader sounds just a little too much like a communist, vote for Harry Browne, Libertarian. The libertarians are for less government involvement in the lives of everyone. Check out http://www.harrybrowne.org for info and audio and video clips of Harry Browne's ideas on how the current system is completely screwed up and what can be done about it.
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I worked for Dell's laptop tech support division for a year and a half. The general attitude toward customers is to shut them up quickly by supplying a quick "fix" that will get you off the phone, no matter how much it inconveniences them. Oh and yes, they do have the authority to replace your laptop, IF it has been to the repair depot a minimum of three times. The only catch is that you have to go beyond the first-level lackies and get a supervisor (just ask for one nicely).
If you don't like Bush or Gore, and think Nader sounds just a little too much like a communist, vote for Harry Browne, Libertarian. The libertarians are for less government involvement in the lives of everyone. Check out http://www.harrybrowne.org for info and audio and video clips of Harry Browne's ideas on how the current system is completely screwed up and what can be done about it.