I recently had my DSL installed which was a lengthy process, and why?
VERIZON
At first i was going to go with Verizon for their good price and speeds. I called, made my order. I received a phone call the next day telling me my order was rejected due to the fact that AT&T was my local phone service provider. (NY now has AT&T providing local service at a very good rates.) Aparently politics between the companies doesn't allow me to have DSL with Verizon if I am not a customer of their local service. The customer service rep asked if i wanted to switch, I declined and told him to cancel the whole order and not to charge my credit card for the DSL modem.
The next day the modem is sitting on my table when i get home from work. I call them, tell them I said to cancel the order, they say they are sending me a return sticker for the modem and that my credit card would be credited once the modem was recieved.
I rang flashcom, set up my order, and happily waited for my service
Two days later i receive a phone call once again from Verizon stating that my date of service was changed to a sooner date due to the end of the strike. I went into a frenzy, i began asking if anyone there knew what the hell went on in any other department. They said for some reason the order was reentered into their system. I told them to cancel it ASAP and to stop bothering me with all this.
Due to the charge on my credit card by verizon i was forced to pay a finance charge untill they refunded me (2 months!@#$)
Flashcom has been great to me. They called and emailed me to inform me of anything relating to my account, their support people are great, and their deals on service are quite good.
Only problems I had in relation to my flashcom account was waiting for Verizon to come to my home to do some wiring, which took about 4 weeks to finally happen.
When 384/128 standard service wasn't available in my area and they could only give me 608/128, they honored the original price.
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I recently had my DSL installed which was a lengthy process, and why?
VERIZON
At first i was going to go with Verizon for their good price and speeds. I called, made my order. I received a phone call the next day telling me my order was rejected due to the fact that AT&T was my local phone service provider. (NY now has AT&T providing local service at a very good rates.) Aparently politics between the companies doesn't allow me to have DSL with Verizon if I am not a customer of their local service. The customer service rep asked if i wanted to switch, I declined and told him to cancel the whole order and not to charge my credit card for the DSL modem.
The next day the modem is sitting on my table when i get home from work. I call them, tell them I said to cancel the order, they say they are sending me a return sticker for the modem and that my credit card would be credited once the modem was recieved.
I rang flashcom, set up my order, and happily waited for my service
Two days later i receive a phone call once again from Verizon stating that my date of service was changed to a sooner date due to the end of the strike. I went into a frenzy, i began asking if anyone there knew what the hell went on in any other department. They said for some reason the order was reentered into their system. I told them to cancel it ASAP and to stop bothering me with all this.
Due to the charge on my credit card by verizon i was forced to pay a finance charge untill they refunded me (2 months!@#$)
Flashcom has been great to me. They called and emailed me to inform me of anything relating to my account, their support people are great, and their deals on service are quite good.
Only problems I had in relation to my flashcom account was waiting for Verizon to come to my home to do some wiring, which took about 4 weeks to finally happen.
When 384/128 standard service wasn't available in my area and they could only give me 608/128, they honored the original price.