Unlike most of the tails of woe and intrigue, my DSL experience was great,ironically US West. I also elected to use US West as my ISP. I did the do-it-yourself package and received an implementation date of approximately 2 week. Within 3 days, I had received the DSL modem and phone filters by express mail. On the scheduled implementation date I tested the modem and it worked but was having trouble connecting to the host. After about 2 hours on-line with very helpful tech support, we determined that it was a conflict caused by an old piece software. Access speed has always been at the contracted rate.
Some factors that may make me the exception are the distance from a central office 1 mi.
I am not a US West or Quest lackey and am actually stunned with the whole experience given past experience with US West POTS; over 10 w/o phone service in the past 5 years, but that's another story.
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Unlike most of the tails of woe and intrigue, my DSL experience was great,ironically US West. I also elected to use US West as my ISP. I did the do-it-yourself package and received an implementation date of approximately 2 week. Within 3 days, I had received the DSL modem and phone filters by express mail. On the scheduled implementation date I tested the modem and it worked but was having trouble connecting to the host. After about 2 hours on-line with very helpful tech support, we determined that it was a conflict caused by an old piece software. Access speed has always been at the contracted rate. Some factors that may make me the exception are the distance from a central office 1 mi. I am not a US West or Quest lackey and am actually stunned with the whole experience given past experience with US West POTS; over 10 w/o phone service in the past 5 years, but that's another story.