I disagree. Many times when you send the computer back to the manufacturer for repair, then are actually sending it out to a sub contractor (depot) to do the repair work. If you, as a consumer, know which vendor they send to, you can infact do so yourself... but you don't know and therefore are subjected to paying the extra fee. I believe that sometimes, the folks at Geek Squad are to busy and have to farm out the work. If the vendor can get the customer in the first place, they would have, but since they don't have to spend any marketing/advertising money, it's easy to say they should market directly to Geek Squad customer.. but you are disregarding the keyword there... MARKETING... which is what Geek Squad is doing.
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I disagree. Many times when you send the computer back to the manufacturer for repair, then are actually sending it out to a sub contractor (depot) to do the repair work. If you, as a consumer, know which vendor they send to, you can infact do so yourself... but you don't know and therefore are subjected to paying the extra fee. I believe that sometimes, the folks at Geek Squad are to busy and have to farm out the work. If the vendor can get the customer in the first place, they would have, but since they don't have to spend any marketing/advertising money, it's easy to say they should market directly to Geek Squad customer.. but you are disregarding the keyword there... MARKETING... which is what Geek Squad is doing.