If you provide a service, then you should give the customers the tools to limit their liability. You should at the least give them the ability to turn off their connection after a certain amount of traffic/bill. I think that is still far too little. You should really give them the ability to have you monitor and stop these spikes, throttle the connection after a certain amount of traffic/bill, etc.
If you are supposed to be monitoring the connection, as an ISP, you can't really sit back and watch them get hammered with a usage spike and then force them to pay for it. You as the provider should be responsible for monitoring the connection and protecting your customer. Not a very good Service if you don't care about your customers, except when it comes to the check.
Everyone should demand at least the basic level of customer service, and then maybe this poster's ISP will not be able to compete with their anti-customer policies.
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I agree.
If you provide a service, then you should give the customers the tools to limit their liability. You should at the least give them the ability to turn off their connection after a certain amount of traffic/bill. I think that is still far too little. You should really give them the ability to have you monitor and stop these spikes, throttle the connection after a certain amount of traffic/bill, etc.
If you are supposed to be monitoring the connection, as an ISP, you can't really sit back and watch them get hammered with a usage spike and then force them to pay for it. You as the provider should be responsible for monitoring the connection and protecting your customer. Not a very good Service if you don't care about your customers, except when it comes to the check.
Everyone should demand at least the basic level of customer service, and then maybe this poster's ISP will not be able to compete with their anti-customer policies.