Of course, he will then complain that the radios he bought don't match his needs, or that the
"manufacturer just doesn't understand". He will also have a problem when he tries to get them serviced and the service shop can't help him, since he won't tell him what products he has....
Except that Motorola is NOT asking for the personal information of the end users. Its asking "what company bought these things, and how are they using them"?
Lets repeat that. Motorola is not asking for personal information.
Warranty cards aren't applicable for the type of customer in question. The information being asked for is hardly confidential information, its basic "who is your customer info". A reseller agreement "forces" both parties to do things, if either party doesn't want to sign, its their choice.
Umm, Nokia isn't a participant in the particular marketplace in question. Of course, by keeping the manufacturers from knowing who the end customers (i.e. organizations) are, that will definitely keep out manufacturers out.
"give me you data or you will be out of business". No, its "you said you want us to help you, this is what we need. Its in the reseller agreement so we both agree to this".
If they "just ask", they won't get the info at all.
The article is referring to resellers of voice radios to commercial, government and industrial organizations. THEIR INFO IS ALREADY ON DUN & BRADSTREET. This has nothing to do with your personal private info.
What about the dealers? Don't they want the manufacturers to help them market the products, don't they want the manufacturer to build products that match their customers needs?
"we know the big company doesn't even play by their own rules. "
Huh? Where is Motorola violating its own rules? The resellers scream at Motorola about building "the right products" for the resellers customers, and then scream at Motorola for trying to understand who the end customers are.
And Motorola then would not be able to make the right products for the end users, and the end users would stop buying them from the resellers.
End users (especially corporate, commercial, industrial companies) that don't want to let the manufacturer understand how the product is used are just being stupid.
Who is biting whose hand here? The specialized dealers here make a fortune on sales, but expect Motorola to magically "just know" what the end corporate customers want for products.
But the customers in this case are commercial companies, government bodies, etc. Not you or individual citizens.
As a commercial radio user, you do expect the radio manufacturer to want to know how you are using their product so they can make it better, right?
You can't do e-commerce with this type of product and customer. Motorola knows that. Whats wrong with knowing who the end users are? In the end, you need to make products that they have a need for. If you are isolated from the end user, you won't make the right products. As for "demanding" the data, its called a reseller agreement, if you don't want to sign the agreement, don't be surprised if the supplier won't sell to you. The reseller makes more money on a sale than Motorola does, but Motorola takes the hit if the products isn't right.
Remember folks the end customers in this case are commercial, government, and industrial organizations, not individual end users.
These organizations place a heavy demand on follow up service, and on specific functionality of the two way products. From the article it sounds like Motorola is trying to get a much better picture of who the end customer is.
These resellers are always concerned that their supplier (Motorola, Ericsson, etc) will turn around and "steal the sale". Why would the supplier do so? The supplier will get their revenue in any case. Remember, Motorola exited the direct sales for this type of business (commercial two way radio) about 10 years ago.
The article ONLY refers to one particular product area, and a specific set of customers. Its a fairly small marketplace thats being looked at.
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Of course, he will then complain that the radios he bought don't match his needs, or that the "manufacturer just doesn't understand". He will also have a problem when he tries to get them serviced and the service shop can't help him, since he won't tell him what products he has....
Except that Motorola is NOT asking for the personal information of the end users. Its asking "what company bought these things, and how are they using them"? Lets repeat that. Motorola is not asking for personal information.
Warranty cards aren't applicable for the type of customer in question. The information being asked for is hardly confidential information, its basic "who is your customer info". A reseller agreement "forces" both parties to do things, if either party doesn't want to sign, its their choice.
Umm, Nokia isn't a participant in the particular marketplace in question. Of course, by keeping the manufacturers from knowing who the end customers (i.e. organizations) are, that will definitely keep out manufacturers out.
"give me you data or you will be out of business". No, its "you said you want us to help you, this is what we need. Its in the reseller agreement so we both agree to this". If they "just ask", they won't get the info at all.
The article is referring to resellers of voice radios to commercial, government and industrial organizations. THEIR INFO IS ALREADY ON DUN & BRADSTREET. This has nothing to do with your personal private info.
What about the dealers? Don't they want the manufacturers to help them market the products, don't they want the manufacturer to build products that match their customers needs?
"we know the big company doesn't even play by their own rules. " Huh? Where is Motorola violating its own rules? The resellers scream at Motorola about building "the right products" for the resellers customers, and then scream at Motorola for trying to understand who the end customers are.
And Motorola then would not be able to make the right products for the end users, and the end users would stop buying them from the resellers. End users (especially corporate, commercial, industrial companies) that don't want to let the manufacturer understand how the product is used are just being stupid.
Who is biting whose hand here? The specialized dealers here make a fortune on sales, but expect Motorola to magically "just know" what the end corporate customers want for products.
But the customers in this case are commercial companies, government bodies, etc. Not you or individual citizens. As a commercial radio user, you do expect the radio manufacturer to want to know how you are using their product so they can make it better, right?
You can't do e-commerce with this type of product and customer. Motorola knows that. Whats wrong with knowing who the end users are? In the end, you need to make products that they have a need for. If you are isolated from the end user, you won't make the right products. As for "demanding" the data, its called a reseller agreement, if you don't want to sign the agreement, don't be surprised if the supplier won't sell to you. The reseller makes more money on a sale than Motorola does, but Motorola takes the hit if the products isn't right.
Remember folks the end customers in this case are commercial, government, and industrial organizations, not individual end users. These organizations place a heavy demand on follow up service, and on specific functionality of the two way products. From the article it sounds like Motorola is trying to get a much better picture of who the end customer is. These resellers are always concerned that their supplier (Motorola, Ericsson, etc) will turn around and "steal the sale". Why would the supplier do so? The supplier will get their revenue in any case. Remember, Motorola exited the direct sales for this type of business (commercial two way radio) about 10 years ago. The article ONLY refers to one particular product area, and a specific set of customers. Its a fairly small marketplace thats being looked at.