I decided to cancel after having several months of missed calls, bad sound quality, etc., and I got the same runaround. When I finally got someone on the phone, I was told (in two separate calls) that a special department handled cancellations, and some myterious other person would have to call me back. Seriously. Naive idiot that I was, I accepted that twice and waited for callbacks that never came.
The third time, I unleashed the nasty-customer voice and finally was able to get someone to cancel my account, for the same $40+ cancellation fee that another poster mentioned. Moreover, the woman was shocked--shocked!--that I wanted to drop Vonage. It was enraging.
I felt like a sucker when I was filling in the billing information, but I reasoned that I read Salon.com almost every day and usually find at least a few interesting and relevant stories. I asked myself, "Would I be sorry if this site went away?" and when I figured yes, I decided to pay for it.
It's definitely on a case-by-case basis, tho. Harry Knowles will have to personally deliver a preview copy of "Planet of the Apes" to my house before I'll pay for AICN. There's nothing else at this point I'd be willing to pay for.
Slashdot Mirror
I decided to cancel after having several months of missed calls, bad sound quality, etc., and I got the same runaround. When I finally got someone on the phone, I was told (in two separate calls) that a special department handled cancellations, and some myterious other person would have to call me back. Seriously. Naive idiot that I was, I accepted that twice and waited for callbacks that never came.
The third time, I unleashed the nasty-customer voice and finally was able to get someone to cancel my account, for the same $40+ cancellation fee that another poster mentioned. Moreover, the woman was shocked--shocked!--that I wanted to drop Vonage. It was enraging.
Never. Again.
I felt like a sucker when I was filling in the billing information, but I reasoned that I read Salon.com almost every day and usually find at least a few interesting and relevant stories. I asked myself, "Would I be sorry if this site went away?" and when I figured yes, I decided to pay for it. It's definitely on a case-by-case basis, tho. Harry Knowles will have to personally deliver a preview copy of "Planet of the Apes" to my house before I'll pay for AICN. There's nothing else at this point I'd be willing to pay for.