Tivo tech support are some of the best I have had to work with. You call them up and most of the time you get a human with in a minute. You normally get someone who knows what they are talking about, is very polite and very helpful. You also get an issue number so you can call up on the same issue and not have to repeat the same converation again again.
This beats hands down the last road runner tech support person I called who asked me to unplug my cable modem (already done) then reboot my computer (not a chance in hell, my computer can talk to every other machine on my network). I ended up telling him how to release and renew a DHCP ip on NT. Eventually I found a reset button on the web admin page that brought the modem back to life.
Congratulations Tivo almost every call I have made to you has been a good one.
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Tivo tech support are some of the best I have had to work with. You call them up and most of the time you get a human with in a minute. You normally get someone who knows what they are talking about, is very polite and very helpful. You also get an issue number so you can call up on the same issue and not have to repeat the same converation again again. This beats hands down the last road runner tech support person I called who asked me to unplug my cable modem (already done) then reboot my computer (not a chance in hell, my computer can talk to every other machine on my network). I ended up telling him how to release and renew a DHCP ip on NT. Eventually I found a reset button on the web admin page that brought the modem back to life. Congratulations Tivo almost every call I have made to you has been a good one.