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User: shadie

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  1. Re:ISP Trying to make money from SPAM filters on Fighting Spam on the Home Front · · Score: 1

    Hi !

    Well, i know of a few isp's who also have this service, and let the users pay for them...

    From their site: "The price for the extra mailbox space, web e-mail, web calendar, anti-virus scanning and anti-spam scanning will be an additional $1 per account per 30 day billing cycle"

    OK.. you say it's crap... But do remind that the isp (probably a small one as you stated) Also has to pay for it's (enterprise) Anti-Virus licences, dat update files, extra hard drive space and extra processor load...

    And this goes especially expensive on the anti-virus service part.

    I work at an isp where we have these services, exept for the anti-virus scan.

    But we do the spam scanning for free, as a service to our customers, a thing every isp should do!!

    Regards,

    Bas

  2. What helped us and our users the most on Are SPAM Blacklists Unreasonable? · · Score: 5, Insightful

    We (dds, a dutch isp) had a spam problem, and being a free email provider for such a long time did contribute to that. When we went out to solve this problem we did it in three steps:

    - Implement RBL+ on our mailservers (got the load down a bit though)

    - Created a global "spam filter" (weight system a la junkfilter) wich was opt-in for our users..

    - We installed procmail, gave each user it's own .procmailrc and made a web interface to create procmail recipes in an "outlook" style.

    This recipe maker could then be accessed by each user on their own user pages, or they could just make receipts through their shell access

    Our end users didn't really notice much about our use of RBL. And most of them don't know what rbl is annyway.

    But giving them the possibility of filtering email on the serverside _themseve_ did make a difference! It gave them a feeling we are fighting spam, and that THEY are also in control !

    And last but not least... Giving your users info on how to _avoid_ spam is important!. We did this by writing clear faqs on avoiding spam, and pointing each new user to these faqs

    (b.t.w... this was my first post on /. , lurking time is over i guess :-)