One of the key ideas behind Safari was the idea of "Books as Bandwidth."
You may own several hundred computer books, but how many do you read at a single time? How many during a 1 month period? 5? 10?
Although Safari is actually a joint venture between O'Rieilly and Pearson (who own Addison Wesley, Prentice Hall, Sams, Cisco Press, etc), the idea of books as bandwidth was Tim O'Reilly's.
Even though most of you would still want hard copies of books that you refer to continually, how many times do you have do learn something for work, and find yourself needing 5-10 tiles? Do you really want to buy 5 books on datamining, knowing that you'll only read a few pages of each, and be done with them in a few weeks? Next month you might need to be setting up a VPN. With Safari, you can subscribe to a half dozen datamining titles this month, and then next month, you can trade them in to subscribe to 5 books on VPNs. That's your bandwidth. Need more than 5 titles a month? Increase your bandwidth.
Sorry for sounding like an ad. I still buy computer books, but I've saved a fortune using Safari. The full text search through the entire catalog kicks ass. People are always coming to my desk to ask me to for something in Safari.
About six months ago, when my last employer went titsup.com, I had the opportunity to buy my brand-new totally maxed out Dell laptop from the company for about 20 cents on the dollar.
The machine had been purchased with one of those pricey Dell on-site same-day-service warranties. Since the video card seemed to be giving me problems, and the laptop cover was slightly warped, I decided that I should transfer the warranty to myself -- post-haste...
When I had first purchased the laptop on the company account, Dell had bollocksed the order...multiple times. Despite the fact that my company had purchased hundreds of Dell machines, and despite the fact that Dell was one of our company's major sources of venture capital, orders were always being botched.
The order for my laptop had been lost 3 times. An entire month passed before I finally received it. When it arrived, the video didn't work, but nobody at Dell support had any idea what the problem was. Our head of MIS suggested that I send it back and get another -- but I doubted that our company would last long enough for me to ever see it.
So, I was not looking forward to transferring the warranty.
When I called Dell to find out about the transfer, I was told that they had a transfer ownership page on their website that would automate the process. Sure enough, they did.
I filled out all the spaces on the transfer form and hit the submit button. A message appeared stating that I would get a confirmation email within twenty-four hours. Guess what. I got nothing.
Rather than spend another hour on the phone with Dell support, I decided to fill the form out again...and again. I submitted the form from Windows, Mac, and Linux machines...using different browsers. All of this took but a few minutes. Far less than it would have taken for me to get a live human being at Dell support. I even toyed with the idea of writing a quick perl script to do it continuously.
Another 24 hours and no confirmation.
So I called Dell support.
No one had any ability to confirm whether any human or machine had received my request. I was told that the only way to transfer ownership was via the web page. Several Dell employees even filled out the form themselves.
On the third call to Dell support, I was informed that it would take 3-4 weeks to transfer ownership, and that Dell would have to contact my former employer to verify the sale. I told them that my employer had ceased business and had disconnected their phones. No one offered a solution.
PART TWO, HOW I GOT GOOD SERVICE FROM DELL!
I decided to use a trick that I employed when I needed to get the CDROM on my powerbook replaced...
I scoured the web for three phone numbers which you won't find on their website:
1)Dell's Public Relations Dept.
2)Dell's Marketing Dept.
3)Dell's Legal Dept.
I called the public relations office first, and stated:
Hello, this is (linearb) calling from Austin, Texas. I'm getting ready to launch a massive interactive Dell complaint site on the web. Rather than wait for you to contact me, asking what it would take to get me to stop, I'm giving you the opportunity to stop me from putting the site up in the first place. All you have to do is solve a simple problem - I want the ownership of my laptop transferred. I do not want to be put on hold. I want someone to contact me who can solve this problem. And I want it solved in the next few days.
The woman on the phone was very polite and sympathetic. I assured her that none of my frustration was directed at her, and thanked her for taking my call. Seriously, it's important to separate individuals from the company they work for. When a company has massive problems, most of the employees know it. Despite that, many still do the best they can.
I was assured that I would get a return call within 2 days.
Sure enough, I recieved a call...from a total mean bitch on wheels. She told me that there was nothing wrong with the website, and that I simply had to fill in the form properly, and that I would receive a confirmation within 24 hours. I gave her the name of several Dell employees who had filled out the form themselves a week previously, but no confirmation was ever recieved.
I asked her why Dell had no internal way of tracking whether the transfer process had been initiated. She said they did. I said "prove it." She had no answer.
I told the woman that all I wanted was a printed confirmation that ownership had been transferred to me. She said that she would do it personally, and gave me her phone number.
A day later, she called me back stating that the ownership had been transferred. I said that was good, but I still wanted a written confirmation stating such. She said she would send me an email.
I tried to get her to admit that the web interface didn't work, but she refused to do so. She didn't even apologize for my inconvenience in the matter. However, the woman obviously had the juice to solve my problem quickly.
So, as a service to you dear readers of Geek Austin, I'm going to save you the trouble I had to go through. If you have a real problem, I suggest that you just call this woman directly. She may be arrogant, curt, and totally unsympathetic; but she clearly has the juice to solve your problem.
Margaret Coca
margaret_coca@dell.com
1-800-624-9897
1-512-338-4400
I have a data warehouse which includes Books in Print. Here's some additional points of reference: There are about five to six thousand computer books ranked in Amazon's top hundred thousand, the average Barnes and Noble "A" store stocks around 3500-4500 computer titles, and the average Borders "A" store stocks around 4000-5000 titles -- depending on the season.
There are between 17K and 42K computer books in print now. Here's a list that could be a basis for beginning a discussion. There should probably be more MS books in this list, but I just threw this together in a few minutes. Oh yeah, I used to do this for a living. I'll have the complete 17K+ list up on Geek Austin next month. - Lynn Bender
156205810XDesigning Web Usability : The Practice of SimplicityNielsen, Jakob12/99NewRiders
0201354934HTML 4 for the World WebCastro, Eliza11/99Peachpit
0782126472CCNA Cisco Certified Network Associate : Study Guide (with CD-ROM)Lammie, Todd03/00Sybex
0735708967Flash Web DesignCurtis, Hillm11/99NewRiders
0072123648Oracle 8i: Complete ReferenceLoney, Koch01/00Oracle
0130273635Thinking in JavaEckel, Bruce06/00Prentice
0201616416Extreme Programming ExplainedBeck, Ken10/99AddisonWesley
0201633612Design Patterns: Elements of Reusable Object-Oriented SoftwareGamma, Erich10/94AddisonWesley
0596000162Java and XML (O'Reilly Java Tools)Brett McLaughlin, Mike Loukides06/00O'Reilly
1556154844Code Complete : A Practical Handbook of Software ConstructionMcConnell, St04/93Microsoft
0672316366Teach Yourself UML in 24 hoursSchmuller, Jo07/99Sams
1861003668Beginning Java 2 - JDKHorton, Ivor03/00Wrox
0672316641Teach Yourself SQL in 1Forta, Ben09/99Sams
0735709211My SQLPaul DuBois, Michael Widenius12/99MTP
1565928717Building Internet Firewalls (2nd Edition)Zwicky, Eliza06/00O'Reilly
0201835959The Mythical Man-MonthBrooks, Frede10/95AddisonWesley
0521777682The Elements of Java StyleVermeulen, Al02/00CambridgeUP
0789723034Upgrading and Repairing PCs (with CD-ROM)Mueller, Scot08/00Que
0735606315Software RequirementsWiegers, Karl09/99Microsoft
0072121157CISCO: A Beginner's GuideShaughnessy,08/99&nbs p;Osborne
0130819336Core Java 2 : Volume 1 FundamentalsHorstmann, Ca12/98Prentice
0735610207XML Step by StepMicrosoft Pre06/00Microsoft
156592469XRunning LinuxWelsh, Matthe08/99O'Reilly
0130819344Core Java 2, Volume 2: Advanced FeaturesHorstmann, Ca12/99Prentice
0764504460Excel 2000 For Windows® For Dummies®Harvey, Greg05/99IDGbooks
0201634481Interconnections: BridgPerlman, Radi09/99AddisonWesley
020169946XInterconnections, Second Edition : Bridges, Routers, Switches, and Internetworking ProtocolsPage-Jones, M12/99AddisonWesley
0735611092A+ Certification Training Kit06/00Micros oft
0596000251Linux in a NutshellSiever, Ellen09/00O'Reilly
1565926226Cascading Style Sheets: The Definitive GuideMeyer, Eric A05/00O'Reilly
1565924274Unix in a Nutshell: A Desktop Quick Reference for SVR4 and Solaris 7 (3rd Edition)O'Reilly & As06/99O'Reilly
0201571684The Unified Modeling Language User Guide (The Addison-Wesley Object Technology Series)Booch, Grady10/98AddisonWesley
059600026XHTML & XHTML : The Definitive GuideChuck Musciano, Bill Kennedy08/00O'Reilly
0131103628The C Programming LanguageKernighan, Br03/89Prentice
1565924649Learning PythonLutz, Mark03/99O'Reilly
0132169878Internetworking with TCP/IP Vol. I: Principles, Protocols, and ArchitectureComer, Dougla04/99Prentice
1861002718VB Script Programmer's ReferenceClark, Susann10/99Wrox
0471117099Applied Cryptography: Protocols, Algorithms, and Source Code in C, 2nd EditionSchneier, Bru10/95JohnWiley
076454716XPHP 4 BibleConverse, Tim08/00IDGbooks
078212710XCCNP Remote Access Study Guide Exam 640-505 (With CD-ROM)Lammle, Todd05/00Sybex
1565924193CGI Programming with PerlGundavaram, S07/00O'Reilly
0201485524Java(TM) Class Libraries, Volume 1, The: Supplement for the Java(TM) 2 Platform, Standard Edition, v1.2 (The Java(TM) Series)Chan, Patrick05/99AddisonWesley
1565924886Java Foundation Classes in a Nutshell : A Desktop Quick Reference (Nutshell Handbook)Flanagan, Dav11/99O'Reilly
0072118458SQL: The Complete ReferenceGroff, James02/99McGraw
1861002777Professional Java ServerAyers, Danny08/99Wrox
0782123716Access 2000 Developer's Handbook 2 Volume SetLitwin, Paul09/99Sybex
0133499456Computer NetworksTanenbaum, An03/96Prentice
020163354XTCP/IP Illustrated, Volume 2: The Implementation (The Addison-Wesley Professional Computing Series)Wright, Gary01/95AddisonWesley
1861002726Beginning ASP DatabasesBuser, David09/99Wrox
0672319454Running qMailBlum, Richard09/00Sams
0201889544The C++ Programming LanguageStroustrup, B07/97AddisonWesley
013490012XUNIX Network ProgrammingStevens, W. R10/97Prentice
1565924835Java Enterprise in a NutshellCrawford, Wil09/99O'Reilly
1565924266Learning the vi EditorLamb, Linda11/98O'Reilly
0133262243C: A Reference ManualHarbison, Sam10/94Prentice
0201633469TCP/IP Illustrated, Volume 1: The Protocols (The Addison-Wesley Professional Computing Series)Stevens, W. R12/93AddisonWesley
020165783XUML Distilled: A Brief Guide to the Standard Object Modeling Language (The Addison-Wesley Object Technology Series)Chan, Patrick07/99AddisonWesley
1565926609Ethernet: The Definitive GuideSpurgeon, Charles03/00O'Reilly
0130810819UNIX Network Programming, Volume 2: Interprocess CommunicationsStevens, W. R08/98Prentice
0735709009Linux FirewallsZiegler, Robe11/99NewRiders
0201447878The Practical SQL HandbookBowman, Judit10/96AddisonWesley
0764546880Access 2000 ProgrammingPrague, Cary04/00IDGbooks
0471375233Assembly Language Step-byJeff Duntemann05/00JohnWiley
1884777791Object Oriented PerlConway, Damia08/99Manning
1861001061Beginning Visual BasicConnell, John08/98Wrox
186100088XBeginning Visual C ++ 6Horton, Ivor08/98Wrox
1565926994Programming the Perl DBDescartes, Al10/99O'Reilly
1565926099Perl for System AdministrationBlank-Edelman 04/00O'Reilly
0789721325How the Internet WorksGralla, Prest09/99Que
1565923901Learning the UNIX Operating SystemPeek, Jerry12/97O'Reilly
1861003064Beginning SQL Server 7.Willis, Thear01/00Wrox
0201563177Advanced Programming in the Unix EnvironmentStevens, W. R06/92AddisonWesley
0471364142Operating System ConceptsSilberschatz01/98& nbsp;JohnWiley
0136386776Operating Systems: Design And ImplementationTanenbaum, An12/96Prentice
0131038052Artificial IntelligenceRussell, Stua12/94Prentice
078212187XWeb Pages That Suck:Flanders, Vin03/98Sybex
1565926536Database Nation: The DeGarfinkel, Si01/00O'Reilly
1884777805Elements of Programming with PerlJohnson, Andr10/99Manning
0201634546Java Tutorial, The: Object-Oriented Programming for the InternetCampione, Mar08/96AddisonWesley
1571691626Waite Group's C++ PrimerPrata, Stephe08/98Sams
1861002971Beginning Linux ProgramgMatthew, Neil09/99Wrox
0201657880Programming PearlsChan, Patrick10/99AddisonWesley
020163371XMore Effective C++: ThiMeyers, Scott12/95AddisonWesley
020161586XThe Practice of ProgramKernighan, Br02/99AddisonWesley
0201634953TCP/IP Illustrated, Volume 3: TCP for Transactions, HTTP, NNTP, and the UNIX(R) Domain Protocols (Addison-Wesley Professional Computing Series)Stevens, W. R01/96AddisonWesley
1861003021Professional ApacheWainwright, P11/99Wrox
0201848406Computer Graphics in CFoley, James07/95AddisonWesley
0072121432Solaris 8: Complete ReferenceVeeraraghavan05/0 0Osborne
0521431085Numerical Recipes in CPress, Willia10/92CambridgeUP
0201924889Effective C++Meyers, Scott09/97Peachpit
0201350882Algorithms in C++, Pts.Sedgewick, Ro12/98AddisonWesley
0070119384FORTRAN 90 & 95 for ScientistsChapman, Step10/97McGraw
1565923790Web Performance TuningKillelea, Pat10/98O'Reilly
0672319144Teach Yourself MySQL in 21 DaysMaslakowski,06/00 Sams
0201700735C++ Programming LanguageStroustrup, B02/00AddisonWesley
0201874830The Macintosh BibleAker, Sharon11/98Peachpit
020163337XTCL & the TK ToolkitOusterhout, J03/94AddisonWesley
1565923510Web Navigation: DesigniFleming, Jenn09/98O'Reilly
0131096532The C Answer Book:Tondo, Clovis11/88Prentice
0789724103Information Anxiety 20009/00Que
0133708756Ansi Common LispGraham, Paul11/95Prentice
0201331438Linux Kernel InternalsBeck, Michael08/97AddisonWesley
1565923774Win NT TCP/IP Network AdministrationHunt, Craig10/98O'Reilly
1565922867Perl in a NutshellSpainhour, St01/99O'Reilly
078972376XThink UNIXLasser, Jon07/00Que
020156324XKornshell Script ProgrammingRosenberg, Ba07/91AddisonWesley
073560505XCode: The Hidden LanguaPetzold, Char10/99Microsoft
1565920546Learning the Korn ShellRosenblatt, B09/93O'Reilly
1556155514Writing Solid CodeMaguire, Stev05/93Microsoft
0596000464Learning XMLRay, Eric02/01O'Reilly
0789723700The Art and Science of Web DesignVeen, Jeffrey12/00Que
0735710465Dreamweaver 4 MagicAl Sparber, Craig Foster, Murray Summers05/01New Riders
1565922476Learning VbscriptPaul Lomax, Ronald Petrusha10/97O'Reilly
0596001320Learning Perl (3rd Edition)Randal L. Schwartz, Tom Phoenix07/01O'Reilly
0596000081Linux Device DriversAlessandro Rubini, Jonathan Corbet07/01O'Reilly
0596000200Essential SNMPDouglas R. Mauro, Kevin J. Schmidt07/01O'Reilly
1565928415Applescript in a Nutshell : A Desktop Quick ReferenceBruce W. Perry06/01O'Reilly
0596001703Java Cookbook: Solutions and Examples for Java Developers (O'Reilly Java Series)Ian F. Darwin06/01O'Reilly
0596001584DNS and BIND (4th Edition)Paul Albitz, Cricket Liu04/01O'Reilly
0596000405Java Servlet Programming (2nd Edition)Jason Hunter, William Crawford (Contributor)04/01O'Reilly
0596000588XML in a Nutshell : A Desktop Quick Reference (Nutshell Handbook)Elliotte Rusty Harold, W. Scott Means01/01O'Reilly
1565927443Sql in a Nutshell : A Desktop Quick ReferenceKevin E. Kline, Daniel Kline PhD12/00O'Reilly
1565924002Linux Network Administrator's Guide (2nd Edition)Olaf Kirch, Terry Dawson07/00O'Reilly
0735710899XML, XSLT, Java, and JSP: A Case Study in Developing a Web ApplicationWesty Rockwell07/01New Riders
0735710015Vi iMproved (VIM)Steve Oualline04/00New Riders
0735710880A+ Certification Training Guide, Third EditionCharles J. Brooks04/01New Riders
Slashdot Mirror
Fake image for you maybe.
You may own several hundred computer books, but how many do you read at a single time? How many during a 1 month period? 5? 10?
Although Safari is actually a joint venture between O'Rieilly and Pearson (who own Addison Wesley, Prentice Hall, Sams, Cisco Press, etc), the idea of books as bandwidth was Tim O'Reilly's.
Even though most of you would still want hard copies of books that you refer to continually, how many times do you have do learn something for work, and find yourself needing 5-10 tiles? Do you really want to buy 5 books on datamining, knowing that you'll only read a few pages of each, and be done with them in a few weeks? Next month you might need to be setting up a VPN. With Safari, you can subscribe to a half dozen datamining titles this month, and then next month, you can trade them in to subscribe to 5 books on VPNs. That's your bandwidth. Need more than 5 titles a month? Increase your bandwidth.
Sorry for sounding like an ad. I still buy computer books, but I've saved a fortune using Safari. The full text search through the entire catalog kicks ass. People are always coming to my desk to ask me to for something in Safari.
Lynn Bender aka Linear B
www.geekaustin.org
About six months ago, when my last employer went titsup.com, I had the opportunity to buy my brand-new totally maxed out Dell laptop from the company for about 20 cents on the dollar.
The machine had been purchased with one of those pricey Dell on-site same-day-service warranties . Since the video card seemed to be giving me problems, and the laptop cover was slightly warped, I decided that I should transfer the warranty to myself -- post-haste... When I had first purchased the laptop on the company account, Dell had bollocksed the order...multiple times . Despite the fact that my company had purchased hundreds of Dell machines, and despite the fact that Dell was one of our company's major sources of venture capital, orders were always being botched.
The order for my laptop had been lost 3 times. An entire month passed before I finally received it. When it arrived, the video didn't work, but nobody at Dell support had any idea what the problem was . Our head of MIS suggested that I send it back and get another -- but I doubted that our company would last long enough for me to ever see it.
So, I was not looking forward to transferring the warranty.
When I called Dell to find out about the transfer, I was told that they had a transfer ownership page on their website that would automate the process. Sure enough, they did.
I filled out all the spaces on the transfer form and hit the submit button. A message appeared stating that I would get a confirmation email within twenty-four hours. Guess what. I got nothing.
Rather than spend another hour on the phone with Dell support, I decided to fill the form out again...and again. I submitted the form from Windows, Mac, and Linux machines...using different browsers. All of this took but a few minutes. Far less than it would have taken for me to get a live human being at Dell support. I even toyed with the idea of writing a quick perl script to do it continuously.
Another 24 hours and no confirmation.
So I called Dell support.
No one had any ability to confirm whether any human or machine had received my request. I was told that the only way to transfer ownership was via the web page. Several Dell employees even filled out the form themselves.
On the third call to Dell support, I was informed that it would take 3-4 weeks to transfer ownership, and that Dell would have to contact my former employer to verify the sale. I told them that my employer had ceased business and had disconnected their phones. No one offered a solution.
PART TWO, HOW I GOT GOOD SERVICE FROM DELL!
I decided to use a trick that I employed when I needed to get the CDROM on my powerbook replaced...
I scoured the web for three phone numbers which you won't find on their website:
1)Dell's Public Relations Dept.
2)Dell's Marketing Dept.
3)Dell's Legal Dept.
I called the public relations office first, and stated:
Hello, this is (linearb) calling from Austin, Texas. I'm getting ready to launch a massive interactive Dell complaint site on the web. Rather than wait for you to contact me, asking what it would take to get me to stop, I'm giving you the opportunity to stop me from putting the site up in the first place. All you have to do is solve a simple problem - I want the ownership of my laptop transferred. I do not want to be put on hold. I want someone to contact me who can solve this problem. And I want it solved in the next few days.
The woman on the phone was very polite and sympathetic. I assured her that none of my frustration was directed at her, and thanked her for taking my call. Seriously, it's important to separate individuals from the company they work for. When a company has massive problems, most of the employees know it. Despite that, many still do the best they can.
I was assured that I would get a return call within 2 days.
Sure enough, I recieved a call...from a total mean bitch on wheels. She told me that there was nothing wrong with the website, and that I simply had to fill in the form properly, and that I would receive a confirmation within 24 hours. I gave her the name of several Dell employees who had filled out the form themselves a week previously, but no confirmation was ever recieved.
I asked her why Dell had no internal way of tracking whether the transfer process had been initiated. She said they did. I said "prove it." She had no answer.
I told the woman that all I wanted was a printed confirmation that ownership had been transferred to me. She said that she would do it personally, and gave me her phone number.
A day later, she called me back stating that the ownership had been transferred. I said that was good, but I still wanted a written confirmation stating such. She said she would send me an email.
I tried to get her to admit that the web interface didn't work, but she refused to do so. She didn't even apologize for my inconvenience in the matter. However, the woman obviously had the juice to solve my problem quickly.
So, as a service to you dear readers of Geek Austin, I'm going to save you the trouble I had to go through. If you have a real problem, I suggest that you just call this woman directly. She may be arrogant, curt, and totally unsympathetic; but she clearly has the juice to solve your problem.
Margaret Coca
margaret_coca@dell.com
1-800-624-9897
1-512-338-4400
I have a data warehouse which includes Books in Print. Here's some additional points of reference: There are about five to six thousand computer books ranked in Amazon's top hundred thousand, the average Barnes and Noble "A" store stocks around 3500-4500 computer titles, and the average Borders "A" store stocks around 4000-5000 titles -- depending on the season.
There are between 17K and 42K computer books in print now. Here's a list that could be a basis for beginning a discussion. There should probably be more MS books in this list, but I just threw this together in a few minutes. Oh yeah, I used to do this for a living. I'll have the complete 17K+ list up on Geek Austin next month. - Lynn Bender
156205810XDesigning Web Usability : The Practice of SimplicityNielsen, Jakob12/99NewRiders ;04/00O'Reilly ;Sams
0201354934HTML 4 for the World WebCastro, Eliza11/99Peachpit
0782126472CCNA Cisco Certified Network Associate : Study Guide (with CD-ROM)Lammie, Todd03/00Sybex
0735708967Flash Web DesignCurtis, Hillm11/99NewRiders
0072123648Oracle 8i: Complete ReferenceLoney, Koch01/00Oracle
0130273635Thinking in JavaEckel, Bruce06/00Prentice
0201616416Extreme Programming ExplainedBeck, Ken10/99AddisonWesley
0201633612Design Patterns: Elements of Reusable Object-Oriented SoftwareGamma, Erich10/94AddisonWesley
0596000162Java and XML (O'Reilly Java Tools)Brett McLaughlin, Mike Loukides06/00O'Reilly
1556154844Code Complete : A Practical Handbook of Software ConstructionMcConnell, St04/93Microsoft
0672316366Teach Yourself UML in 24 hoursSchmuller, Jo07/99Sams
1861003668Beginning Java 2 - JDKHorton, Ivor03/00Wrox
0672316641Teach Yourself SQL in 1Forta, Ben09/99Sams
0735709211My SQLPaul DuBois, Michael Widenius12/99MTP
1565928717Building Internet Firewalls (2nd Edition)Zwicky, Eliza06/00O'Reilly
0201835959The Mythical Man-MonthBrooks, Frede10/95AddisonWesley
0521777682The Elements of Java StyleVermeulen, Al02/00CambridgeUP
0789723034Upgrading and Repairing PCs (with CD-ROM)Mueller, Scot08/00Que
0735606315Software RequirementsWiegers, Karl09/99Microsoft
0072121157CISCO: A Beginner's GuideShaughnessy,08/99&nbs p;Osborne
0130819336Core Java 2 : Volume 1 FundamentalsHorstmann, Ca12/98Prentice
0735610207XML Step by StepMicrosoft Pre06/00Microsoft
156592469XRunning LinuxWelsh, Matthe08/99O'Reilly
0130819344Core Java 2, Volume 2: Advanced FeaturesHorstmann, Ca12/99Prentice
0764504460Excel 2000 For Windows® For Dummies®Harvey, Greg05/99IDGbooks
0201634481Interconnections: BridgPerlman, Radi09/99AddisonWesley
020169946XInterconnections, Second Edition : Bridges, Routers, Switches, and Internetworking ProtocolsPage-Jones, M12/99AddisonWesley
0735611092A+ Certification Training Kit06/00Micros oft
0596000251Linux in a NutshellSiever, Ellen09/00O'Reilly
1565926226Cascading Style Sheets: The Definitive GuideMeyer, Eric A05/00O'Reilly
1565924274Unix in a Nutshell: A Desktop Quick Reference for SVR4 and Solaris 7 (3rd Edition)O'Reilly & As06/99O'Reilly
0201571684The Unified Modeling Language User Guide (The Addison-Wesley Object Technology Series)Booch, Grady10/98AddisonWesley
059600026XHTML & XHTML : The Definitive GuideChuck Musciano, Bill Kennedy08/00O'Reilly
0131103628The C Programming LanguageKernighan, Br03/89Prentice
1565924649Learning PythonLutz, Mark03/99O'Reilly
0132169878Internetworking with TCP/IP Vol. I: Principles, Protocols, and ArchitectureComer, Dougla04/99Prentice
1861002718VB Script Programmer's ReferenceClark, Susann10/99Wrox
0471117099Applied Cryptography: Protocols, Algorithms, and Source Code in C, 2nd EditionSchneier, Bru10/95JohnWiley
076454716XPHP 4 BibleConverse, Tim08/00IDGbooks
078212710XCCNP Remote Access Study Guide Exam 640-505 (With CD-ROM)Lammle, Todd05/00Sybex
1565924193CGI Programming with PerlGundavaram, S07/00O'Reilly
0201485524Java(TM) Class Libraries, Volume 1, The: Supplement for the Java(TM) 2 Platform, Standard Edition, v1.2 (The Java(TM) Series)Chan, Patrick05/99AddisonWesley
1565924886Java Foundation Classes in a Nutshell : A Desktop Quick Reference (Nutshell Handbook)Flanagan, Dav11/99O'Reilly
0072118458SQL: The Complete ReferenceGroff, James02/99McGraw
1861002777Professional Java ServerAyers, Danny08/99Wrox
0782123716Access 2000 Developer's Handbook 2 Volume SetLitwin, Paul09/99Sybex
0133499456Computer NetworksTanenbaum, An03/96Prentice
020163354XTCP/IP Illustrated, Volume 2: The Implementation (The Addison-Wesley Professional Computing Series)Wright, Gary01/95AddisonWesley
1861002726Beginning ASP DatabasesBuser, David09/99Wrox
0672319454Running qMailBlum, Richard09/00Sams
0201889544The C++ Programming LanguageStroustrup, B07/97AddisonWesley
013490012XUNIX Network ProgrammingStevens, W. R10/97Prentice
1565924835Java Enterprise in a NutshellCrawford, Wil09/99O'Reilly
1565924266Learning the vi EditorLamb, Linda11/98O'Reilly
0133262243C: A Reference ManualHarbison, Sam10/94Prentice
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