I had this happen to me this year. They made me take out everything, multiple batteries, external hard drive, multiple ipods, iphone, power cords, usb and ethernet cables, bluetooth ear piece etc. Immediately after passing through and getting dirty looks from the people behind me, there was a table with suggestions/complaint forms. I stopped and filled it out explaining my entire experience. A pilot came through after me, and had gone through the same treatment, and he said he fills one out every time he passes through (this was the atlanta airport). Saying they were unaware this was going on is crap unless they weren't reading their "fan" mail up until the blog made it public.
Slashdot Mirror
I had this happen to me this year. They made me take out everything, multiple batteries, external hard drive, multiple ipods, iphone, power cords, usb and ethernet cables, bluetooth ear piece etc. Immediately after passing through and getting dirty looks from the people behind me, there was a table with suggestions/complaint forms. I stopped and filled it out explaining my entire experience. A pilot came through after me, and had gone through the same treatment, and he said he fills one out every time he passes through (this was the atlanta airport). Saying they were unaware this was going on is crap unless they weren't reading their "fan" mail up until the blog made it public.