I'd feel more confidence in their announcement if I hadn't recently abandoned a dispute with T-Mobile, after they unilaterally changed the terms of my contract. I was promised on three separate occasions by T-Mobile staff that I could change my minutes/month plan at any time without any fees or changes to my plan, until I actually tried to do it. Then, surprise! they changed that clause, and now I'd have to restart my contract over with a new 24-month commitment.
When I asked to talk to their service department, I was given a physical address and told that the post is the only way to contact them. And would you believe they never wrote me back?
I'm used to dealing with soulless bureaucrats at big companies like this, but the level of disregard and complete indifference I was shown by T-Mobile was something very special.
Slashdot Mirror
I'd feel more confidence in their announcement if I hadn't recently abandoned a dispute with T-Mobile, after they unilaterally changed the terms of my contract. I was promised on three separate occasions by T-Mobile staff that I could change my minutes/month plan at any time without any fees or changes to my plan, until I actually tried to do it. Then, surprise! they changed that clause, and now I'd have to restart my contract over with a new 24-month commitment. When I asked to talk to their service department, I was given a physical address and told that the post is the only way to contact them. And would you believe they never wrote me back? I'm used to dealing with soulless bureaucrats at big companies like this, but the level of disregard and complete indifference I was shown by T-Mobile was something very special.