It's good to see that I am not alone in my ongoing battles with Adelphia. For months I've been sending pings and traceroutes displaying how Alter.Net/UUNET, which is one of Adelphias main backbone providers, experiences massive amounts of packet loss and latency during prime time hours.
Since the problem occurs at the fourth hop it effects just about 90% of the sites we are routed through. Unfortunately about one third of the support engineers I speak to don't even understand what the difference is between 30ms and 600ms. The rest of the time I receive "Unfortunately this problem is outside of our network". This is when I forward them UUNET's SLA's and request that they contact UUNET and ask that they request the NOC to look into the problem. Although they say they will escalate the problem they never do and every time I call back attempting to get status on the situation I get the runaround.
I've attempted to post on Adelphia's message forums requesting that other people contact Adelphia. I figured that if I could educate other members that subscribe to the service they would call in as well. Unfortunately prior to posting support reviews all of the messages prior to allowing them to be displayed in their forums. Needless to say none of my postings reach the public.
I've even attempted to contact UUNET's support via email and calling but since I am not a direct subscriber to their services they refuse to escalate my requests to review the problems.
If anyone has any other information on how I can get through to people that can actually help resolve this issue please feel free to email me.
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It's good to see that I am not alone in my ongoing battles with Adelphia. For months I've been sending pings and traceroutes displaying how Alter.Net/UUNET, which is one of Adelphias main backbone providers, experiences massive amounts of packet loss and latency during prime time hours.
Since the problem occurs at the fourth hop it effects just about 90% of the sites we are routed through. Unfortunately about one third of the support engineers I speak to don't even understand what the difference is between 30ms and 600ms. The rest of the time I receive "Unfortunately this problem is outside of our network". This is when I forward them UUNET's SLA's and request that they contact UUNET and ask that they request the NOC to look into the problem. Although they say they will escalate the problem they never do and every time I call back attempting to get status on the situation I get the runaround.
I've attempted to post on Adelphia's message forums requesting that other people contact Adelphia. I figured that if I could educate other members that subscribe to the service they would call in as well. Unfortunately prior to posting support reviews all of the messages prior to allowing them to be displayed in their forums. Needless to say none of my postings reach the public.
I've even attempted to contact UUNET's support via email and calling but since I am not a direct subscriber to their services they refuse to escalate my requests to review the problems.
If anyone has any other information on how I can get through to people that can actually help resolve this issue please feel free to email me.
Thanks,
- Kujoe