It is a fact, India is a country with a large and extremely diverse population, the scale of operations are different. There are people of all shades in this country too. Given the right carrot, many would like to possess an Apple device. The ones who do not mind the current price and service levels already possess an apple device right now. The challenge for Apple now would be to gain the mind share of the ones who are more value conscious besides trying to get the Enterprises holding back as the Enterprise Support from Apple is not available in the country, which raises costs for these Enterprises.
Samsung does seem to have such a history, I had bought a cell phone that broke down within a short time (it was a bleeding edge then - some 5+ years ago)... I wasn't able to get them to do anything about it. Needless to say, I haven't purchased a single Samsung device since then.
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It is a fact, India is a country with a large and extremely diverse population, the scale of operations are different. There are people of all shades in this country too. Given the right carrot, many would like to possess an Apple device. The ones who do not mind the current price and service levels already possess an apple device right now. The challenge for Apple now would be to gain the mind share of the ones who are more value conscious besides trying to get the Enterprises holding back as the Enterprise Support from Apple is not available in the country, which raises costs for these Enterprises.
Well ... welcome to the real world.
Samsung does seem to have such a history, I had bought a cell phone that broke down within a short time (it was a bleeding edge then - some 5+ years ago) ... I wasn't able to get them to do anything about it. Needless to say, I haven't purchased a single Samsung device since then.