Remember the Spaghetti Sauce in place of the Sony HD video camera from last fall. I just happen to be related to them. All we could do was laugh. How could a $1500 camera be replaced by a jar of sauce? I wasn't present at the time but my brother and his wife took the 'package' back to the store. They spent over two hours arguing with management and all they said was 'Sorry there is nothing we can do for you.'
Personally, I believe it was Best Buy inside job. There was a Best Buy "15% restocking fee" sticker conveniently placed over the Sony factory sticker. Of course you were unable to tell if it was tampered with prior to Best Buy recieving it from Sony. HMMM... Management said it doesn't appear to be tampered with. You can only argue with idiots for so long before it gets to frustrating. I would call them ignorant but it doesn't look like they have learned from it.
Someone at Sony got wind of it and contacted my bro. They sent him a new Camera *Factory Sealed* within a week. All they wanted in return was the jar of sauce (which made national news by this point.)
As for disputing it with the credit company. I think it was on Best Buy's credit card. They wanted to get the money back and then send Sony a check directly. Of course the dispute was denied.
All the local channels were covering it. My friend heard it on CBS national radio. The video story on CNN.com even beat out Paris Hilton's video for a day! By this point Best Buy wanted to make it right and decided to send them some 'Gift Cards'. Of course my brother refused them. All they wanted was there money back so they could send it to Sony.
I imagine the tiles weighed almost exactly the same as the HDD and the other contents. The jar of sauce and electrical outlet cover and phone cord where within a few ounces of the Camera weight. Somebody knows what they are doing and has the time and access.
Either way. 'The customer is always right.' 99% of customers are honest. It only takes that 1% to screw it up for everybody. My brother and his wife are the most honest people on the planet. I know there are plenty of skeptics out there. So what can you do? oh well it's done.
Slashdot Mirror
Remember the Spaghetti Sauce in place of the Sony HD video camera from last fall. I just happen to be related to them. All we could do was laugh. How could a $1500 camera be replaced by a jar of sauce? I wasn't present at the time but my brother and his wife took the 'package' back to the store. They spent over two hours arguing with management and all they said was 'Sorry there is nothing we can do for you.'
Personally, I believe it was Best Buy inside job. There was a Best Buy "15% restocking fee" sticker conveniently placed over the Sony factory sticker. Of course you were unable to tell if it was tampered with prior to Best Buy recieving it from Sony. HMMM... Management said it doesn't appear to be tampered with. You can only argue with idiots for so long before it gets to frustrating. I would call them ignorant but it doesn't look like they have learned from it.
Someone at Sony got wind of it and contacted my bro. They sent him a new Camera *Factory Sealed* within a week. All they wanted in return was the jar of sauce (which made national news by this point.)
As for disputing it with the credit company. I think it was on Best Buy's credit card. They wanted to get the money back and then send Sony a check directly. Of course the dispute was denied.
All the local channels were covering it. My friend heard it on CBS national radio. The video story on CNN.com even beat out Paris Hilton's video for a day! By this point Best Buy wanted to make it right and decided to send them some 'Gift Cards'. Of course my brother refused them. All they wanted was there money back so they could send it to Sony.
I imagine the tiles weighed almost exactly the same as the HDD and the other contents. The jar of sauce and electrical outlet cover and phone cord where within a few ounces of the Camera weight. Somebody knows what they are doing and has the time and access.
Either way. 'The customer is always right.' 99% of customers are honest. It only takes that 1% to screw it up for everybody. My brother and his wife are the most honest people on the planet. I know there are plenty of skeptics out there. So what can you do? oh well it's done.
~berg76