I subscribed for almost two years and really liked the service. Then 2 DVD's never arrived in the mail and after notifying Netflix of that, the trouble started. First they where very nice about it and simply listed the DVDs as lost but then my monthly rate increased $5/month. After learning that some friends that live 20 miles away (they referred me to Netflix) never got the rate increase I realized that Netflix passes along the risk with using US mail to the "problem area" consumers by raising rates. Six months later another DVD never arrived and Netflix put me on "hold" status until I sent in the "lost" DVD's implying that I received them but intentionally never returned them. After their refusing to initiate an inquiry with the US Postal Service, I had to cancel service or continue to pay the monthly fee but never receiving any more DVD's
Up to that point, I was really satisified with Netflix, after that I realized that they were only willing to do business if the consumer was willing to assume all the risks involved. Typical corporate attitude.
Slashdot Mirror
I subscribed for almost two years and really liked the service. Then 2 DVD's never arrived in the mail and after notifying Netflix of that, the trouble started. First they where very nice about it and simply listed the DVDs as lost but then my monthly rate increased $5 /month. After learning that some friends that live 20 miles away (they referred me to Netflix) never got the rate increase I realized that Netflix passes along the risk with using US mail to the "problem area" consumers by raising rates. Six months later another DVD never arrived and Netflix put me on "hold" status until I sent in the "lost" DVD's implying that I received them but intentionally never returned them. After their refusing to initiate an inquiry with the US Postal Service, I had to cancel service or continue to pay the monthly fee but never receiving any more DVD's
Up to that point, I was really satisified with Netflix, after that I realized that they were only willing to do business if the consumer was willing to assume all the risks involved. Typical corporate attitude.