My take on this disparity is that the word "support" means different things to executives and technical people. To the executive, "support" means "there is a phone number I can call about problems". To the techie "support" means "I can get the information I need to fix the problems I encounter". As I'm sure most of you know, the first doesn't necessarily imply the second.
Do they teach anything in law schools about dealing with PR aspects of legal actions(not to mention actually knowing what the other party is doing, rather than going off half-cocked)? I believe the concept of 'winning in court, but thereby losing in the marketplace' preceded computer communications, but it applies even more now, when perception of a vendor as a legal bully can be quite enough to lose an entire market(just ask a little company called System Enhancement Associates).
Good Riddance, but it ain't so, too bad
on
Hayes is Dead
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· Score: 1
>Didn't Hayes sue other modem manufacturers for using the +++ interrupt idea?
It wasn't so much the use of +++, as it was the use of a guard time around the interrupt characters(+++(or any other pre-defined interrupt characters) within a data stream wouldn't switch to command mode, but receipt of the interrupt characters with a second before and a second after of no activity would). This makes it unlikely that a modem will switch to command mode just because the interrupt characters happen to appear in the data stream.
Slashdot Mirror
My take on this disparity is that the word "support" means different things to executives and technical people. To the executive, "support" means "there is a phone number I can call about problems". To the techie "support" means "I can get the information I need to fix the problems I encounter". As I'm sure most of you know, the first doesn't necessarily imply the second.
Ben
Do they teach anything in law schools about dealing with PR aspects of legal actions(not to mention actually knowing what the other party is doing, rather than going off half-cocked)? I believe the concept of 'winning in court, but thereby losing in the marketplace' preceded computer communications, but it applies even more now, when perception of a vendor as a legal bully can be quite enough to lose an entire market(just ask a little company called System Enhancement Associates).
>Didn't Hayes sue other modem manufacturers for using the +++ interrupt idea?
It wasn't so much the use of +++, as it was the use of a guard time around the interrupt characters(+++(or any other pre-defined interrupt characters) within a data stream wouldn't switch to command mode, but receipt of the interrupt characters with a second before and a second after of no activity would). This makes it unlikely that a modem will switch to command mode just because the interrupt characters happen to appear in the data stream.