Hello, I have Mediaone currently. I had mediaone for cable for about 1 year and for the past 2 I have had their internet service. First let me say this: 1) Their cable service is good ( at least in my area ) 2) They don't screw up billing ( much ) 3) I get about 90 channels where I live ( New Hampshire ) so I'm doing ok Now lets talk about their internet access: First I was told that I would have their internet access about a year before I really did...which was fine because delays happen. But the real problems didn't start until i actually got hooked up. The first thing I noticed is that its not as fast as they claim...no problem going from 3k/s to 150k/s works for me...no no REALLY it REALLY works for me;) What does annoy me is that nobody at Mediaone seems to know how to run a DHCP server. I'm always getting disconnected and when I look at my logs I see that my address is already in use...how wonderful....well stuff happens right? So you/me call support...where you are on hold for 2-3 hours sometimes how very very nice..when you finally get through you are usually speaking to a HS dropout? I'm not sure if that is actually the case but it MUST be. Once I called and I told them that my hostname wasn't resolving anymore. They said " A what?"..I said my HOSTNAME...the person on the line says...ok hold I'll transfer you....
They transfer me to the Cable TV department...after explaining to the guy what happened he transfers me back to the internet dept. where I explain what happened and that my hostname no longer resolves...they say "A what?" I say my HOSTNAME...they say hold I'll transfer you....
I get transfered to Sales at this point I think I was on the line for 2.5 hours including the hold time... I explain what is happening and they transfer me back to internet... I say to the guy on the line
"Before you say anything or transfer me answer me this...do you know what a HOSTNAME is?" His reply was "no" I say "let me talk to your boss" I speak with the boss and he says that "Mediaone doesn't deal with hostnames" I asked for his boss ( I don't know if that is who I got )
The next person tells me that it has been taken care of and everything should be all set. I check my machine and sure enough it was fine. ---- The following is just a sample of the crap I get from that company all the time. ---- Another time I called and after being on hold ( NO JOKE ) for 3 hours they guy on the other line tells me that my internet isn't working because I have linux and linux is very buggy and unsupported by Mediaone. I told him that the error was "......address is already in use" I say "You are having a problem with your DHCP server" He says there is nothing he can do for me. So I waited for a day until they got their heads out of their asses and fixed. I renewed my lease and on went life.... They don't care about their customers at all...I have more stories...like the time I moved and when the tech came out and saw that my linux box was a 486 SX/25 he told my G/F that he wasn't going to install it because it "it just wouldn't work on such an old machine"...the very machine it is workign with now.. I had to wait for another month before it was installed:(
Oh and this is the best one....they try to log into my machine through telnet and my machine banned them...when I called to ask wtf was happening they said they were just protecting me...and they do regular port scans and login attempts to make sure people have their machines secured. Maybe some mediaone users have seen it cpusage.mediaone.net haha and when you try to log into that machine it says that any further attempts will be procecuted! -------------- Well those are my reasons why Mediaone sucks...they don't care about customer service on the internet side because there is no competiton. I hope someone DOES buy them and cleans up the mess that they call Service. I just hope it isn't MS...because I'm sure I'll get a call from someone asking why I downloaded 100 megs in the last day.......
Slackware, the best distro ( IMO ) got sidestepped and given a 2 sentence overview. How pathetic. It deserves to be given at LEAST a semi-in-depth mention. The reason a lot of people, like myself, enjoy Linux is because of the power it lets you have over the operation system and not the other way around. Slackware embodies this power.... http://www.slackware.com
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I HIGHLY doubt your getting 300K upstream man The best I've EVER gotten is 150k/s down and 30-40k/s upstream...check your numbers
Hello, I have Mediaone currently. I had mediaone for cable for about 1 year and for the past 2 I have had their internet service. First let me say this: 1) Their cable service is good ( at least in my area ) ;) ..I said my HOSTNAME...the person on the line says...ok hold I'll transfer you....
...the very machine it is workign with now.. :(
...and they do regular port scans and login attempts to make sure people have their machines secured. ...because I'm sure I'll get a call from someone asking why I downloaded 100 megs in the last day .......
2) They don't screw up billing ( much )
3) I get about 90 channels where I live ( New Hampshire ) so I'm doing ok
Now lets talk about their internet access:
First I was told that I would have their internet access about a year before I really did...which was fine because delays happen.
But the real problems didn't start until i actually got hooked up.
The first thing I noticed is that its not as fast as they claim...no problem going from 3k/s to 150k/s works for me...no no REALLY it REALLY works for me
What does annoy me is that nobody at Mediaone seems to know how to run a DHCP server. I'm always getting disconnected and when I look at my logs I see that my address is already in use...how wonderful....well stuff happens right? So you/me call support...where you are on hold for 2-3 hours sometimes how very very nice..when you finally get through you are usually speaking to a HS dropout? I'm not sure if that is actually the case but it MUST be. Once I called and I told them that my hostname wasn't resolving anymore. They said " A what?"
They transfer me to the Cable TV department...after explaining to the guy what happened he transfers me back to the internet dept. where I explain what happened and that my hostname no longer resolves...they say "A what?" I say my HOSTNAME...they say hold I'll transfer you....
I get transfered to Sales at this point I think I was on the line for 2.5 hours including the hold time...
I explain what is happening and they transfer me back to internet...
I say to the guy on the line
"Before you say anything or transfer me answer me this...do you know what a HOSTNAME is?"
His reply was "no"
I say "let me talk to your boss"
I speak with the boss and he says that "Mediaone doesn't deal with hostnames"
I asked for his boss ( I don't know if that is who I got )
The next person tells me that it has been taken care of and everything should be all set.
I check my machine and sure enough it was fine.
----
The following is just a sample of the crap I get from that company all the time.
----
Another time I called and after being on hold ( NO JOKE ) for 3 hours they guy on the other line tells me that my internet isn't working because I have linux and linux is very buggy and unsupported by Mediaone. I told him that the error was "......address is already in use" I say "You are having a problem with your DHCP server" He says there is nothing he can do for me. So I waited for a day until they got their heads out of their asses and fixed. I renewed my lease and on went life.... They don't care about their customers at all...I have more stories...like the time I moved and when the tech came out and saw that my linux box was a 486 SX/25 he told my G/F that he wasn't going to install it because it "it just wouldn't work on such an old machine"
I had to wait for another month before it was installed
Oh and this is the best one....they try to log into my machine through telnet and my machine banned them...when I called to ask wtf was happening they said they were just protecting me
Maybe some mediaone users have seen it cpusage.mediaone.net
haha and when you try to log into that machine it says that any further attempts will be procecuted! --------------
Well those are my reasons why Mediaone sucks...they don't care about customer service on the internet side because there is no competiton. I hope someone DOES buy them and cleans up the mess that they call Service. I just hope it isn't MS
Slackware, the best distro ( IMO ) got sidestepped and given a 2 sentence overview. How pathetic. It deserves to be given at LEAST a semi-in-depth mention. The reason a lot of people, like myself, enjoy Linux is because of the power it lets you have over the operation system and not the other way around. Slackware embodies this power.... http://www.slackware.com
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