You're welcome. A little research planning goes a long way... think about how many drops you want, and do your research on PVR's, etc. You don't have to rent a set-top box from your cable company, you can use your own equipment... You may be able to get three or more drops at no extra charge, ask for details. Cable lineups change frequently, study your plan online, and be aware that things can change on a month-to-month basis... I spent a lot of time educating my customers how, because of changes, that they weren't supposed to get a particular channel, or because they had a particular package, they couldn't receive the channel(s) they thought they should have. I figured thoroughly educating my customers meant that they'd be happier overall with the service...
Remember, the more research you do on your own, the less you're on the telephone, and less chance for something going wrong. Are you wanting a pro install or can you install your own cable modem? Setting up an appointment? Make sure you get the customer service rep to read all phone numbers and the address information back to you. Be meticulous with special instructions, i.e. is there a lock on the gate? Dog? If you're in a new development that hasn't been mapped yet on internet mapping services, please indicate this, or the installer may not be able to find you. Please try to get the customer service representative to spell out words phonetically (http://usmilitary.about.com/od/theorderlyroom/a/alphabet.htm). It can be a pain, but being painstaking and careful means less wasted time for you.
Don't forget to ask for specials. Oftentimes some people are so pressured to have short call times that important details get overlooked, don't let people rush you. Demand customer service excellence and attention to detail, especially when dealing with service appointments.
I am not aware of the current policies, but be sure to know what the limitations of "Flex Watch" are.
You may or may not be able to see Pay-per-view programming, for example.
An internet search brings up one web page, and I feel that it doesn't provide any information about restrictions if you have this package. I feel that the customer would be better served if the company had all the restrictions plainly visible one web site, and if the customer was advised of said restrictions at time of sale. Also, perhaps the customers would be happier if they didn't have to waste time calling in for something that could be easily and clearly documented on the internet.
Slashdot Mirror
You're welcome. A little research planning goes a long way... think about how many drops you want, and do your research on PVR's, etc. You don't have to rent a set-top box from your cable company, you can use your own equipment... You may be able to get three or more drops at no extra charge, ask for details. Cable lineups change frequently, study your plan online, and be aware that things can change on a month-to-month basis... I spent a lot of time educating my customers how, because of changes, that they weren't supposed to get a particular channel, or because they had a particular package, they couldn't receive the channel(s) they thought they should have. I figured thoroughly educating my customers meant that they'd be happier overall with the service...
Remember, the more research you do on your own, the less you're on the telephone, and less chance for something going wrong. Are you wanting a pro install or can you install your own cable modem? Setting up an appointment? Make sure you get the customer service rep to read all phone numbers and the address information back to you. Be meticulous with special instructions, i.e. is there a lock on the gate? Dog? If you're in a new development that hasn't been mapped yet on internet mapping services, please indicate this, or the installer may not be able to find you. Please try to get the customer service representative to spell out words phonetically (http://usmilitary.about.com/od/theorderlyroom/a/alphabet.htm). It can be a pain, but being painstaking and careful means less wasted time for you.
Don't forget to ask for specials. Oftentimes some people are so pressured to have short call times that important details get overlooked, don't let people rush you. Demand customer service excellence and attention to detail, especially when dealing with service appointments.
FCC cablecards https://www.fcc.gov/general/ca...
FCC cable television https://www.fcc.gov/general/ca...
FCC Choosing cable channels, how to file a complaint https://www.fcc.gov/consumers/...
FCC consumber guides https://www.fcc.gov/consumer-g...
How To Ask Questions The Smart Way, by Eric S. Raymond, Rick Moen http://catb.org/~esr/faqs/smar...
I recommend that you borrow an antenna and coax cable from a friend and give it a try...
https://www.fcc.gov/consumers/...
I am not aware of the current policies, but be sure to know what the limitations of "Flex Watch" are.
You may or may not be able to see Pay-per-view programming, for example.
An internet search brings up one web page, and I feel that it doesn't provide any information about restrictions if you have this package. I feel that the customer would be better served if the company had all the restrictions plainly visible one web site, and if the customer was advised of said restrictions at time of sale. Also, perhaps the customers would be happier if they didn't have to waste time calling in for something that could be easily and clearly documented on the internet.