and y'know, I can't take the credit, I'm not a really good manager.
Jim Buckmaster and Eric Scheide really get the credit, and in particular, they've assembled a really good tech team. All the Joshes we have are really good. (I've lost track of how many.)
I used to be technical, but seriously, customer service rep is my second career, and now I hear jokes like "step away from the root password".
Hey, if you see anything like that on our site, send me the links.
When people see bad stuff on the part of competitors, they feel it gives them a moral sanction to do the same thing. We're seeing if we can remove that sanction. I'm seeing it work with some brokers... but not others.
I didn't enjoy someone misrepresenting what I said.
The deal is that we work on continuous improvement, and obsess about customer service. That's what I'm focusing on at the moment, trying to shut down a coupla spammers targeting our posters; also, dealing with some bickering in our discussion boards, and working with badly behaving apartment brokers in NY. (That's my biggest single project, and it looks like we've had some luck getting them to avoid sleazy behavior... but this will take me personally another year or two.)
I'm tired, and want to get back to Quicksilver, and wondering if I'm smart to try out Xandros.
We do want to promote the kind of citizen journalism you're allude to in your parenthetical comment. I don't know what that means yet, but I've chatted a little with the ohmynews guys and Dan Gillmor, and will figure out something.
We have problems, all right, but we find that the vast majority of folks are trustworthy, and solid.
We get a lot of feedback everyday, to that effect.
Also, we have no "advisory committee". I do have a real good customer service team, of which I'm a part. (I demoted myself from management some time ago.)
Feel free to consider what we're doing a failure, however, I'd guess there's about twenty million others who have a different opinion.
People are right when they say technology will provide much better answers than law.
However, address harvesters attack our site and spam people, and this pisses me off. We've taken some measures to prevent this, with some luck.
Every coupla days or so, I get a spam report, though, that I can do something about. As a result, I've shut down around 165 spammers to this date, and it really helps to cite the existing California law.
I really could use a law which better defines spam, and which would allow me to go to small claims court and nail some more spammers, bigger game.
Also, I'm really disappointed to see legislators vote on something they know is wrong.
Hey, that sounds like a situation we've handled, in part. I suspect they're scanning our resume section, legitimately or not.
Whenever any kind of abuse happens with relation to craigslist, please email us at abuse@craigslist.org. We try to do something regarding every situation, despite very limited resources.
Slashdot Mirror
and y'know, I can't take the credit, I'm not a really good manager.
Jim Buckmaster and Eric Scheide really get the credit, and in particular, they've assembled a really good tech team. All the Joshes we have are really good. (I've lost track of how many.)
I used to be technical, but seriously, customer service rep is my second career, and now I hear jokes like "step away from the root password".
Craig
Hey, if you see anything like that on our site, send me the links.
When people see bad stuff on the part of competitors, they feel it gives them a moral sanction to do the same thing. We're seeing if we can remove that sanction. I'm seeing it work with some brokers... but not others.
Thanks!
Craig
I didn't enjoy someone misrepresenting what I said.
The deal is that we work on continuous improvement, and obsess about customer service. That's what I'm focusing on at the moment, trying to shut down a coupla spammers targeting our posters; also, dealing with some bickering in our discussion boards, and working with badly behaving apartment brokers in NY. (That's my biggest single project, and it looks like we've had some luck getting them to avoid sleazy behavior... but this will take me personally another year or two.)
I'm tired, and want to get back to Quicksilver, and wondering if I'm smart to try out Xandros.
Craig
I appreciate the kind words.
We do want to promote the kind of citizen journalism you're allude to in your parenthetical comment. I don't know what that means yet, but I've chatted a little with the ohmynews guys and Dan Gillmor, and will figure out something.
Craig
We have problems, all right, but we find that the vast majority of folks are trustworthy, and solid.
We get a lot of feedback everyday, to that effect.
Also, we have no "advisory committee". I do have a real good customer service team, of which I'm a part. (I demoted myself from management some time ago.)
Feel free to consider what we're doing a failure, however, I'd guess there's about twenty million others who have a different opinion.
Craig
At least, it's what it says on my drivers license, or last week's Newsweek.
Craig
I'm working maybe a little too hard to keep our site as okay as possible.
next: sleazy apartment brokers in Manhattan...
Thanks!
Craig
questions@craigslist.org, or if it's really bad, send it to abuse@craigslist.org.
Thanks!
Craig
People are right when they say technology will provide much better answers than law.
However, address harvesters attack our site and spam people, and this pisses me off. We've taken some measures to prevent this, with some luck.
Every coupla days or so, I get a spam report, though, that I can do something about. As a result, I've shut down around 165 spammers to this date, and it really helps to cite the existing California law.
I really could use a law which better defines spam, and which would allow me to go to small claims court and nail some more spammers, bigger game.
Also, I'm really disappointed to see legislators vote on something they know is wrong.
Hey, that sounds like a situation we've handled, in part. I suspect they're scanning our resume section, legitimately or not.
Whenever any kind of abuse happens with relation to craigslist, please email us at abuse@craigslist.org. We try to do something regarding every situation, despite very limited resources.
thanks!
Craig
Hey, I run craigslist, and we don't sell or give away information.
We do have people spider our site for addresses, and we've taken some measures against that, and will do more.
If you report spam to me resulting from spidering, I will discuss it with the spammers.
I've gotten around 140 spammers to stop, generally by asking nicely and persistently, and mentioning the California antispam law.
Craig
Hey, you're right, completely so!
... and I didn't know that Glenn did that, I'm a
big fan of the show, watched it late sixties
It's exactly like that, without the girl.
Craig
... we have a significant outreach program,
and also work with http://www.charityfocus.org.
Check out http://www.craigslist.org, and please note that we're at the very beginning of working with people in many locations.
(It's a much longer story than that, but I'm still in my robe.)
Thanks!
Craig