You're right about the response being faster if you open a case at the Cisco TAC web site. If you open a case on-line, you go to the head of the line in the queue. So if someone opened a case by phone and has been waiting for 10 minutes, the case you opened on-line takes priority over there's and you go first.
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You're right about the response being faster if you open a case at the Cisco TAC web site. If you open a case on-line, you go to the head of the line in the queue. So if someone opened a case by phone and has been waiting for 10 minutes, the case you opened on-line takes priority over there's and you go first.