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lucienp's activity in the archive.
Walton says that customer service is the MOST important thing you can do.
Later, he says that the is no upside to HIRING LAWYERS to defend yourself from frivolous lawsuits, something that I challenge anyone to deny.
If you win, you've 'bullied your customers', you lose, well, "you lose". Either way, you're paying the lawyers.
Again, he doesn't say that there is no upside to customer service.
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Walton says that customer service is the MOST important thing you can do.
Later, he says that the is no upside to HIRING LAWYERS to defend yourself from frivolous lawsuits, something that I challenge anyone to deny.
If you win, you've 'bullied your customers', you lose, well, "you lose". Either way, you're paying the lawyers.
Again, he doesn't say that there is no upside to customer service.