Not surprised really, I tried Cylance for MacOS twice recently and found it quite ineffective against malware samples that were hashed by VirusTotal 3 months prior to when I tested it. Their support people just apologised and said they "took the issue very seriously". I tested it again when a major release came out and found little improvement (the undetected samples were hashed but still not detected by the ML-derived algorithm).
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Not surprised really, I tried Cylance for MacOS twice recently and found it quite ineffective against malware samples that were hashed by VirusTotal 3 months prior to when I tested it. Their support people just apologised and said they "took the issue very seriously". I tested it again when a major release came out and found little improvement (the undetected samples were hashed but still not detected by the ML-derived algorithm).