agreed, i was thinking the same thing... but the thing is, this happens with nearly EVERY thread. there are always 10 people saying exactly the same thing.
My last job wasn't tech support, but it did involve interacting with a lot of average Joe users and talking to them and trying to fix their computer-related problems. I was always (well, almost always) very courteous and did everything I could to help them and make them happy. However... the fact is, almost without exception, these people simply didn't know what the heck they were talking about. They weren't evil, or stupid (in most cases), they were just ignorant. I learned very quickly that accepting a user's description of a problem as accurate is very nearly always a big mistake. That's just the way it is.
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agreed, i was thinking the same thing... but the thing is, this happens with nearly EVERY thread. there are always 10 people saying exactly the same thing.
My last job wasn't tech support, but it did involve interacting with a lot of average Joe users and talking to them and trying to fix their computer-related problems. I was always (well, almost always) very courteous and did everything I could to help them and make them happy. However... the fact is, almost without exception, these people simply didn't know what the heck they were talking about. They weren't evil, or stupid (in most cases), they were just ignorant. I learned very quickly that accepting a user's description of a problem as accurate is very nearly always a big mistake. That's just the way it is.