I worked for the customer service side of COMCAST@HOME for about four months earlier this year, and to be honest I'm not surprised at all that these guys are in financial troubles. For one: they had almost about as many customers cancelling their @HOME service as customers joining. Also, I found that @HOME is great for advertising and grabbing as many customers as possible than it is keeping its infrastructure stable... hundreds of customers (especially in the New Jersey / Michigan areas) called daily to our call center in frustration over @HOME technicians not showing up to their houses for repairs/installations, being over-billed, double-billed, and week to month long outages.
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I worked for the customer service side of COMCAST@HOME for about four months earlier this year, and to be honest I'm not surprised at all that these guys are in financial troubles. For one: they had almost about as many customers cancelling their @HOME service as customers joining. Also, I found that @HOME is great for advertising and grabbing as many customers as possible than it is keeping its infrastructure stable... hundreds of customers (especially in the New Jersey / Michigan areas) called daily to our call center in frustration over @HOME technicians not showing up to their houses for repairs/installations, being over-billed, double-billed, and week to month long outages.