Well, I live in Minnesota and use Qwest's DSL service. I called customer service and got a refund for the 2 weeks my service was down. I expected a refund because I pay for a service which I couldn't use through no fault of my own. I don't run a web server, only a home PC and all of the publicity/news surrounded the Microsoft web server software difficulty. Given the advanced warning for this particular 'bug', I would have expected Qwest to provide some notice (email or otherwise) to those of us still using the old Cisco 675s. Why else would they need all that contact information?
As a matter of fact, since fixing the problem, I have received 2 phone calls and 1 letter from Qwest inquiring as to whether my service had been fixed or not. A little work on the front end by Qwest would have prevented a large outcry on the back.
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Well, I live in Minnesota and use Qwest's DSL service. I called customer service and got a refund for the 2 weeks my service was down. I expected a refund because I pay for a service which I couldn't use through no fault of my own. I don't run a web server, only a home PC and all of the publicity/news surrounded the Microsoft web server software difficulty. Given the advanced warning for this particular 'bug', I would have expected Qwest to provide some notice (email or otherwise) to those of us still using the old Cisco 675s. Why else would they need all that contact information? As a matter of fact, since fixing the problem, I have received 2 phone calls and 1 letter from Qwest inquiring as to whether my service had been fixed or not. A little work on the front end by Qwest would have prevented a large outcry on the back.