I have had many problems with my current Dell as well. It started out with the video card, the keyboard and the mouse dying. After sending it in to be repaired it was sent back with the wrong video card. I once again sent it back, and found out later in the week that it was sent to the wrong address. It then took them a month to sort out the mess and get my notebook back to me. Now the harddrive is starting to make wierd noises and the ball bearings in the fans sound as if they will give out shortly! Perhapes if a maufacturer could build a decent product they would not have to spend so much time repairing it. It might also help if they could ship the damn things to the correct place as well.
As to should they give me a new system. For all the crap I have put up with ( I have owned the computer for 3 months and only had it in my hands for just under 2 months ) I think that that is the least they could do.
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I have had many problems with my current Dell as well. It started out with the video card, the keyboard and the mouse dying. After sending it in to be repaired it was sent back with the wrong video card. I once again sent it back, and found out later in the week that it was sent to the wrong address. It then took them a month to sort out the mess and get my notebook back to me. Now the harddrive is starting to make wierd noises and the ball bearings in the fans sound as if they will give out shortly! Perhapes if a maufacturer could build a decent product they would not have to spend so much time repairing it. It might also help if they could ship the damn things to the correct place as well. As to should they give me a new system. For all the crap I have put up with ( I have owned the computer for 3 months and only had it in my hands for just under 2 months ) I think that that is the least they could do.