frankly, i dont want to. the better you do your job, the lower your chances are of keeping it unless you are working for a massive company. not to mention the fact that you will more than likely lose your sanity if you dont have a staff underneath you as well.
to be honest, it isnt microsoft's fault. microsoft has superb tech support for anyone who has ever bothered to look up the answers on the microsoft knowledge base. perhaps one should think before one opens up one's mouth... moreover, from an experianced tech support agent's viewpoint, i have consistently tried to give the best support at all times, it is really a matter of the agent more often than not. put a moron in the chair and give him a phone, of course he wont know what to do. i however gave customers call backs on my own phones in extreme circumstances, often following one problem, always calling the customer back for weeks, to make sure that the customer got consistent support and never had to wait on hold (which, on my team, was about 3 hours...). the problem is the outsourcing companies shipping the labor to where they can get it cheaper, like canada and montana. one problem. the people they hire are idiots, because all the smart and qualified people are in better paying jobs because they pay them minimum wage. ask any employee of stream international about that one.
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frankly, i dont want to. the better you do your job, the lower your chances are of keeping it unless you are working for a massive company. not to mention the fact that you will more than likely lose your sanity if you dont have a staff underneath you as well.
to be honest, it isnt microsoft's fault. microsoft has superb tech support for anyone who has ever bothered to look up the answers on the microsoft knowledge base. perhaps one should think before one opens up one's mouth... moreover, from an experianced tech support agent's viewpoint, i have consistently tried to give the best support at all times, it is really a matter of the agent more often than not. put a moron in the chair and give him a phone, of course he wont know what to do. i however gave customers call backs on my own phones in extreme circumstances, often following one problem, always calling the customer back for weeks, to make sure that the customer got consistent support and never had to wait on hold (which, on my team, was about 3 hours...). the problem is the outsourcing companies shipping the labor to where they can get it cheaper, like canada and montana. one problem. the people they hire are idiots, because all the smart and qualified people are in better paying jobs because they pay them minimum wage. ask any employee of stream international about that one.