We had four domains registered through Verisign/NSI... and we had an issue with one because our 'admin' didn't keep the domain records up to date. Most of the work was done via email to hostmaster@networksolutions.com (you need to send a little form back to them after completing the form on the website). Because the details were out of date, one of the emails was not right, so we ended up having to use Fax to authenticate it... it took 8 working days to process it. I contacted the support site, and they're putting the delays down to the fact they're having to play catch-up because of the buy out by Verisign.
When they finally did get it all transferred over, they did it midnight friday... so all four of our domains were down over the weekend, and I didn't get SWBell to sort out the DNS until later Monday... I had a very upset boss;)
Slashdot Mirror
We had four domains registered through Verisign/NSI... and we had an issue with one because our 'admin' didn't keep the domain records up to date. Most of the work was done via email to hostmaster@networksolutions.com (you need to send a little form back to them after completing the form on the website). Because the details were out of date, one of the emails was not right, so we ended up having to use Fax to authenticate it... it took 8 working days to process it. I contacted the support site, and they're putting the delays down to the fact they're having to play catch-up because of the buy out by Verisign. When they finally did get it all transferred over, they did it midnight friday... so all four of our domains were down over the weekend, and I didn't get SWBell to sort out the DNS until later Monday... I had a very upset boss ;)