The entire argument boils down to a matter of trust. Do I trust a computer enough to delegate it limited power of attorney to make a contract with another person or computer to set up an appointment, reservation, or make a purchase? Probably. I certainly trust it more to make calls than receive calls which could be for an infinite number of possibilities. The two Duplex demonstrations were both of the first case. As long as the use cases center around specific, well-defined, problem sets, I see utility in what Google is proposing, and I would say that announcing such calls as automated could lead to unnecessary discrimination by the receiver, and unfairly weaken my chosen representative in arbitrating for me.
Would I trust my teenager to make a dinner reservation? Yes. Would I trust them to receive a complex spear-fishing call? Not so much.
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The entire argument boils down to a matter of trust. Do I trust a computer enough to delegate it limited power of attorney to make a contract with another person or computer to set up an appointment, reservation, or make a purchase? Probably. I certainly trust it more to make calls than receive calls which could be for an infinite number of possibilities. The two Duplex demonstrations were both of the first case. As long as the use cases center around specific, well-defined, problem sets, I see utility in what Google is proposing, and I would say that announcing such calls as automated could lead to unnecessary discrimination by the receiver, and unfairly weaken my chosen representative in arbitrating for me. Would I trust my teenager to make a dinner reservation? Yes. Would I trust them to receive a complex spear-fishing call? Not so much.