Olympia, Wa
Dec. 1 - Service cut off
Dec. 2 - Went online to ATT's technical assistance chat. over 400 in the que, took 5 hours to get pre-type responses, cut and pasted in replies
Dec. 2 - Got Message that we had been moved to a new network
Dec. 3 - Waited on hold for 4 hours (got disconected twice )for technical support. After spending 30 minutes talking to their rep, he admitted it was a known DNS problem, and said it would be 2 days before it came online.
Dec. 5 - No luck yet...4 more hours on hold to get the same response. By that time though, i had figured out it was both a major router problem and a DNS problem among other things.
i figured through some extensive pinging that they had my whole network configuration F***d up. I was only able to see about 25% of the internet. and all of the DNS servers i knew were not in that 25%.
Dec 6 - find local DNS server - helps a little... i can do a manual configuration of mynetwork... and browse through AOl on their routers, but i am avaraging 75kbs down and 15kbs up.
Dec. 7 - Wait on hold for 4 hours Same response.. DNS issues 2 more days
Dec. 9 -
Wait on hold for 4 hours Same response.. DNS issues 2 more days
Dec. 12 - came home to find i had 1.5mbs down. reconfigured my modem.. and have full access.
Bottom Line:
Bad customer service
Bad Technical Support
Horrible Migration Attempt
No Information given to customers.
lack of concern from ATT in anything the customer had as his concern
I moved my home computer and couch to the office and spent most of the 12 days there.
WTF
Question:
Will it get better when Comcast takes over?
-BdreamerC
Slashdot Mirror
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Therefore, half of those who have been born have never died.
Then it's plain to see that there is approximately a 50% chance you will never die.
If she has the ability to bite
rip your car alarm out of your car and hook it up to a car battery in the house. configure a retainer like device to hold the alarm keychain in place.
FREE and you don't have to leave your house
Olympia, Wa Dec. 1 - Service cut off Dec. 2 - Went online to ATT's technical assistance chat. over 400 in the que, took 5 hours to get pre-type responses, cut and pasted in replies Dec. 2 - Got Message that we had been moved to a new network Dec. 3 - Waited on hold for 4 hours (got disconected twice )for technical support. After spending 30 minutes talking to their rep, he admitted it was a known DNS problem, and said it would be 2 days before it came online. Dec. 5 - No luck yet ...4 more hours on hold to get the same response. By that time though, i had figured out it was both a major router problem and a DNS problem among other things.
i figured through some extensive pinging that they had my whole network configuration F***d up. I was only able to see about 25% of the internet. and all of the DNS servers i knew were not in that 25%.
Dec 6 - find local DNS server - helps a little ... i can do a manual configuration of mynetwork ... and browse through AOl on their routers, but i am avaraging 75kbs down and 15kbs up.
Dec. 7 - Wait on hold for 4 hours Same response .. DNS issues 2 more days
Dec. 9 -
Wait on hold for 4 hours Same response .. DNS issues 2 more days
Dec. 12 - came home to find i had 1.5mbs down. reconfigured my modem .. and have full access.
Bottom Line:
Bad customer service
Bad Technical Support
Horrible Migration Attempt
No Information given to customers.
lack of concern from ATT in anything the customer had as his concern
I moved my home computer and couch to the office and spent most of the 12 days there.
WTF
Question:
Will it get better when Comcast takes over?
-BdreamerC