Customer service... whut-ev'r.
This is a no-brainer... 1)call CS and ask for RMA number 2) go to _any_ retailer that has an xbox (even if you bought online) 3)give them defective xbox with rma number. They give you a new one in the box. 4) go home and play your game.
The guy that waited for a month isn't too bright imo, nor is anybody that waits that long when a few simple questions would have solved the issue. Perhaps the cs person on the other side of the phone should have known better for whatever reason but I doubt that the $7/hr that person makes gives him/her any desire to be truly helpful.
Slashdot Mirror
Customer service... whut-ev'r.
This is a no-brainer... 1)call CS and ask for RMA number 2) go to _any_ retailer that has an xbox (even if you bought online) 3)give them defective xbox with rma number. They give you a new one in the box. 4) go home and play your game.
The guy that waited for a month isn't too bright imo, nor is anybody that waits that long when a few simple questions would have solved the issue. Perhaps the cs person on the other side of the phone should have known better for whatever reason but I doubt that the $7/hr that person makes gives him/her any desire to be truly helpful.